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dduijsters
Contributor I
April 3, 2023
Answered

Update keeps failing on Macbook - Long known issue, is Sonos even working on this?

  • April 3, 2023
  • 2 replies
  • 96 views

Because the website just says ‘delete and re-install’. Does Sonos think this is an adequate solution? It’s not.

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Best answer by Corry P

Hi @dduijsters 

Welcome to the Sonos Community!

I’m sorry to hear that you are affected by this issue. We currently do not fully support macOS13 but are working on full support which should also solve this issue. Currently there is no timeframe to share.
 

2 replies

Corry P
Corry PAnswer
Sonos Staff
April 4, 2023

Hi @dduijsters 

Welcome to the Sonos Community!

I’m sorry to hear that you are affected by this issue. We currently do not fully support macOS13 but are working on full support which should also solve this issue. Currently there is no timeframe to share.
 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Traveller
April 4, 2023

Yeah - I had to do this yesterday, when I wanted to add a link to my music library. I deleted the app, and reinstalled. It then worked fine. Did yours work OK after reinstall, I wasn’t sure from your post? If it did, then I consider this is kind of not unusual (but not common) behaviour in my experience with Macs and apps.

Richard
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