Contributor I

Answered

Unsubscribe from SONOS Marketing Email SPAM

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I've attempted to unsubscribe from all Sonos marketing emails on multiple occasions, including contacting support. I continue to receive Sonos marketing emails despite all attempts. Has anyone successfully opted-out of Sonos marketing emails?

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Stanley_4Answer

Grand Maestro

Well that sucks. Asking Sonos is your only good option at this point, anything more aggressive is likely to take you off all their mailing lists which is probably not what you want.

Have you tried a change of e-mail address, swap it to a gmail account where you can ignore it for months on end.

I have my e-mail program doing sorting and filing for me, I put all my Sonos related mail in a Sonos folder where it is easy to deal with.

Airgetlam

I opted out at the first opportunity, and haven’t received a single marketing email since. Missed out on at least one promotion, but I will live.

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Bruce

Airgetlam

Which makes me think. Is there any chance you have more than one account with Sonos? Ie you’ve turned it off on one account, but there’s another one causing you to receive the spam?

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Bruce

Stanley_4

Grand Maestro

If you are unsubscribing from a web browser link try using a browser with no extensions loaded.

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Ken_Griffiths

Harpocrates,
If all else fails, you can always apply a filter at your email providers end, just to block such emails. Most email providers have settings that can block junk mail or they provide some kind of blacklist, so just add the necessary email addresses to those and never see them again.

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HarpocratesAuthor

Contributor I

@airgetlam definitely only have one account.

@Stanley_4 I've unsubscribed from phone and browser, yet continue to receive emails.

@Ken_griffiths I agree this is a solution, however Sonos should fix the problem here. It's their responsibility to provide a simple means to opt-out of emails.

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Stanley_4Answer

Grand Maestro

Well that sucks. Asking Sonos is your only good option at this point, anything more aggressive is likely to take you off all their mailing lists which is probably not what you want.

Have you tried a change of e-mail address, swap it to a gmail account where you can ignore it for months on end.

I have my e-mail program doing sorting and filing for me, I put all my Sonos related mail in a Sonos folder where it is easy to deal with.

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M

michaellwood

Lyricist I

I'm a new Sonos user and I can't even find on their site how to unsubscribe. I would like to get only one message per week. Please tell me how to make that my setting.

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Keith N

Sonos Staff

michaellwood: In order to opt-out of marketing emails, you will need to log into your Sonos.com account and check in "My Profile". Currently, there are no granular options for how often you want emails.

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John B

I'm a new Sonos user and I can't even find on their site how to unsubscribe. I would like to get only one message per week. Please tell me how to make that my setting.Further to Keith's reply, at most times of the year Sonos marketing emails are less frequent than once a week. You don't need to fear being swamped.

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michaellwood

Lyricist I

John B, that's encouraging. I tried Keith's approach in My Profile and saw nothing about email frequency or opting out entirely. I will wait until January to see if the email traffic slows down before trying to modify setting for frequency again. Thank you both.

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