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Contributor I
December 1, 2020

undoing updates

  • December 1, 2020
  • 15 replies
  • 1048 views

Can I undo an update? My sonos products will no longer work. And they were working perfectly until i updated… 

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15 replies

controlav
Lead Maestro
December 3, 2020

Beware: going back to S1 did not work for me with a One recently, and I tried everything. YMMV.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Ken_Griffiths
December 3, 2020

The important bit (at least, at this moment in time) is that to actually downgrade a ‘compatible’ Sonos device to S1, you must first have an ‘existing’ S1 Household already setup & running to add the device to, for it to then be forcibly downgraded.
 

Without an existing S1 Household, you would either need an S1-only ‘old’ Sonos device to create such a Household to start with, otherwise (quite possibly) you may (just ‘may’) require the help of Sonos Customer Care to ‘perhaps’ resolve the matter… I’m not sure about the latter option however, as I have not heard of anyone going via that route at the moment.
 

I think many will just probably stick with their S2 setup ...er...once ‘the bridge’ has been crossed.

controlav
Lead Maestro
December 3, 2020

Without an S1 Household, you would either need an S1-only ‘old’ Sonos device to create such a Household to start with

Like I said, this did not work for me. I had a Symphonisk on S1 and could not take a One back to S1 after having upgraded it (elsewhere) to S2. There is a thread somewhere on my travails.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Ken_Griffiths
December 3, 2020

Strange 🤔controlav, I can’t say that I have a symfonisk device to test that particular scenario, but I have certainly (and recently) upgraded and downgraded several Play:1 speakers here, but my existing S1 HH consists of a Bridge and at least one Play:1 Speaker that I chose to keep separate on S1 to my main S2 Household. 

I do expect the Sonos policy to perhaps change on downgrading eventually, but there has to be a route for those users who which to sell S1/S2 compatible, but upgraded, devices onto those users who only have an S1 Household - at least for a certain period of time.

Smilja
December 3, 2020

 

Like I said, this did not work for me. I had a Symphonisk on S1 and could not take a One back to S1 after having upgraded it (elsewhere) to S2. There is a thread somewhere on my travails.

 

You’d need to temporarily remove the S2 app from your mobile device, apparantly it’s messing with the downgrade process.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)