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Piloupim
Contributor I
March 2, 2022
Answered

unable to update S1 controller on laptop nor to play ANY music source

  • March 2, 2022
  • 2 replies
  • 98 views

Getting more and more frustrating to play Sonos via Windows..

Error 1101, ‘unable to play music’, empty library ...

Reading thru Tips and tricks I see often

“Reboot each Sonos product in your home by unplugging the power cable, waiting 10 seconds, then plugging it back in. Once you have rebooted all of your Sonos products, check to make sure they all show up in your Sonos app, then attempt the update again “

really ? They don’t show up when re-plugged in, I have to re-add them one by one,.. 6 speakers + beam + Sub.. What a pain..

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Best answer by Corry P

Hi @Piloupim 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

2 replies

GuitarSuperstar
Lead Maestro
March 2, 2022

It sounds like you are having network issues. What model router do you have? When is the last time you rebooted your router and phone?

"Receive with simplicity everything that happens to you." - Rashi
Corry P
Corry PAnswer
Sonos Staff
March 10, 2022

Hi @Piloupim 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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