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Oldvideotech
Contributor I
November 29, 2016
Question

Unable to remove / reset Beta

  • November 29, 2016
  • 15 replies
  • 504 views
I have been a member of the Beta program, but as I cannot add a music service (Amazon music) I have un-enrolled from the Beta Program. However, I am unable to delete the controller from my iPhone. I have deleted the app and then downloaded from the App store. But, when I open the App, it is still showing I am on the beta release. Any ideas?
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    15 replies

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    Jeff S
    Jeff S
    Retired Sonos Staff
    December 1, 2016
    Hi, could you please help me to remove myself from the beta program? I've tried the advice and removed myself off the beta website and reinstalled the app, but it still won't allow me to update without an email, which I never seem to receive.

    Any help would be appreciated

    Hi Maximus4033,

    I replied to your inquiry in the other thread.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    December 1, 2016
    Within beta program I can't get into the advanced settings on iOS. Need to quit too.

    Hi KevinMa,

    Please check your inbox for a message from me.
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    Airgetlam
    Airgetlam
    December 1, 2016
    Jeff S.....

    Any chance of putting a big red pop-up in front of the beta registration process that says something like "If you use iOS to control your Sonos, the Beta Program is not for you!"

    🙂
    Bruce
    Peter Muia
    Contributor I
    December 2, 2016
    Jeff could you please help me also
    Stuart_W
    Stuart_W
    World-Class Superstar
    December 2, 2016
    Jeff S.....

    Any chance of putting a big red pop-up in front of the beta registration process that says something like "If you use iOS to control your Sonos, the Beta Program is not for you!"

    :)

    It's only the iOS controller that has REDUCED functionality. The problem is that people see the public Beta announcement has a feature they want and they dive straight in without reading or maybe digesting the implications. Part of the problem is that we are all "bombarded" with Terms & Conditions (I "Agree" to an Apple diatribe at least once every 8 weeks) that I suspect most of us never read beyond the first few words.
    The other thing is that I'm sure Sonos learn as much from those that sign up to the Beta and then have to remove themselves as they do from those who stick it out!
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
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