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Oldvideotech
Contributor I
Nov 29, 2016 9:53 PM UTC
Question

Unable to remove / reset Beta

I have been a member of the Beta program, but as I cannot add a music service (Amazon music) I have un-enrolled from the Beta Program. However, I am unable to delete the controller from my iPhone. I have deleted the app and then downloaded from the App store. But, when I open the App, it is still showing I am on the beta release. Any ideas?
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    15 replies

    Airgetlam
    Airgetlam
    Nov 29, 2016 10:21 PM UTC
    You need to call in to Sonos, due to a bug in the current beta system. Once they have you on the phone, it's been said it's a quick procedure.
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    Bruce
    OldvideotechAuthor
    Contributor I
    Nov 29, 2016 10:49 PM UTC
    You need to call in to Sonos, due to a bug in the current beta system. Once they have you on the phone, it's been said it's a quick procedure. Thanks Airgetlam - such a pity this info is not posted on the support pages! I have wasted a couple of hours trying to resolve this problem 😞
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Nov 29, 2016 10:52 PM UTC
    I have been a member of the Beta program, but as I cannot add a music service (Amazon music) I have un-enrolled from the Beta Program. However, I am unable to delete the controller from my iPhone. I have deleted the app and then downloaded from the App store. But, when I open the App, it is still showing I am on the beta release. Any ideas?

    Hi Oldvideotech,

    Please check your inbox, I'm sending you a private message.
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    KevinReim
    Contributor I
    Nov 30, 2016 12:58 AM UTC
    Jeff, I would like one of those remove beta private messages. Please.
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    anodyne
    Dec 1, 2016 1:21 AM UTC
    Yeah, can't leave beta 7. Put in a ticket and wait I guess.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Dec 1, 2016 1:44 AM UTC
    @KevinReim and @anodyne,

    I've sent messages to both of you.
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    anodyne
    Dec 1, 2016 2:00 AM UTC
    @Jeff S, thanks for prompt reply. I've replied to your pm. I've also created a new community account that matches registration email and will use that moving forward.
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    anodyne
    Dec 1, 2016 2:38 AM UTC
    Back to normal. Many thanks to @Jeff S for his quick assistance this evening!
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    KevinMa
    Lyricist II
    Dec 1, 2016 7:10 AM UTC
    Within beta program I can't get into the advanced settings on iOS. Need to quit too.
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    Maximus4033
    Contributor I
    Dec 1, 2016 5:11 PM UTC
    Hi, could you please help me to remove myself from the beta program? I've tried the advice and removed myself off the beta website and reinstalled the app, but it still won't allow me to update without an email, which I never seem to receive.

    Any help would be appreciated
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