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Oldvideotech
Contributor I
November 29, 2016
Question

Unable to remove / reset Beta

  • November 29, 2016
  • 15 replies
  • 504 views
I have been a member of the Beta program, but as I cannot add a music service (Amazon music) I have un-enrolled from the Beta Program. However, I am unable to delete the controller from my iPhone. I have deleted the app and then downloaded from the App store. But, when I open the App, it is still showing I am on the beta release. Any ideas?
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    15 replies

    Airgetlam
    Airgetlam
    November 29, 2016
    You need to call in to Sonos, due to a bug in the current beta system. Once they have you on the phone, it's been said it's a quick procedure.
    Bruce
    OldvideotechAuthor
    Contributor I
    November 29, 2016
    You need to call in to Sonos, due to a bug in the current beta system. Once they have you on the phone, it's been said it's a quick procedure. Thanks Airgetlam - such a pity this info is not posted on the support pages! I have wasted a couple of hours trying to resolve this problem 😞
    Jeff S
    Jeff S
    Retired Sonos Staff
    November 29, 2016
    I have been a member of the Beta program, but as I cannot add a music service (Amazon music) I have un-enrolled from the Beta Program. However, I am unable to delete the controller from my iPhone. I have deleted the app and then downloaded from the App store. But, when I open the App, it is still showing I am on the beta release. Any ideas?

    Hi Oldvideotech,

    Please check your inbox, I'm sending you a private message.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    KevinReim
    Contributor I
    November 30, 2016
    Jeff, I would like one of those remove beta private messages. Please.
    anodyne
    December 1, 2016
    Yeah, can't leave beta 7. Put in a ticket and wait I guess.
    Jeff S
    Jeff S
    Retired Sonos Staff
    December 1, 2016
    @KevinReim and @anodyne,

    I've sent messages to both of you.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    anodyne
    December 1, 2016
    @Jeff S, thanks for prompt reply. I've replied to your pm. I've also created a new community account that matches registration email and will use that moving forward.
    anodyne
    December 1, 2016
    Back to normal. Many thanks to @Jeff S for his quick assistance this evening!
    KevinMa
    Lyricist II
    December 1, 2016
    Within beta program I can't get into the advanced settings on iOS. Need to quit too.
    Maximus4033
    Contributor I
    December 1, 2016
    Hi, could you please help me to remove myself from the beta program? I've tried the advice and removed myself off the beta website and reinstalled the app, but it still won't allow me to update without an email, which I never seem to receive.

    Any help would be appreciated
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