Trending Lyricist I

unable to play - server cannot be found

Forum|Forum|11 years ago
October 15, 2014
41 replies
50505 views

Once again it appears that Sonos has lost connectivity to my music server. I use the Sonos bridge together with a Sonos 5 player and multiple Sonos player apps on PC, Android and the Sonos controller.

Along with not being able to see album art, clicking play on either my Sonos controller or in the Sonos PC app results in a notification to the effect of "Unable to play '<music title>' - cannot connect to //<myserver>/<share> because the server cannot be found."

I'm getting pretty tired and angry about doing the routine to shutting down all devices including my router and then restarting in the order of router, bridge, Sonos 5 device.

I've submitted diagnostic log 4072501.

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Retired Sonos Staff

Can you try to remove and re-add the share to Sonos? Let me know how it goes, thanks.

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Trending Lyricist I

Can you try to remove and re-add the share to Sonos? Let me know how it goes, thanks.

I tried that but that doesn't work. After removing the share and attempting to re-add, it just doesn't see the server at that point. "Sonos was unable to add the music folder. Reason: The computer "<myserver>" cannot be found."

These flakey network connectivity issues all stem from the initial Sonos software update when the bridge-less/wifi support was added. Prior to that update, I never had these sorts of problems. I'm frustrated that Sonos isn't apparently listening to all the customers who have complained about this.

Retired Sonos Staff

Can you try to remove and re-add the share to Sonos? Let me know how it goes, thanks.

Please check if your computer can see your music server on the network.

Go to Control Panel > network and Sharing Center > View network computers and devices.

If it does indeed appear there and you're still unable to add it we kindly advise that you call us (toll free) for further troubleshooting We'll be able to remote to your computer and look into the issue.

Let me know how it goes, thanks.

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Contributor I

Can you try to remove and re-add the share to Sonos? Let me know how it goes, thanks.

I am having the same issue, I called into tech support and the tech was very helpful but we still were not able to get my music library connected. I have tried several things even going so far as installing the controller app on my laptop. I was able to add the local laptop library but not the one over the network. On my PC the library is local but still will not add it; it gives the same error message that the "PC_Name" cannot be found. I work in PC support and am at my wits end, I can't seem to figure this one out.. Help!!

Thanks,

Lyricist I

Can you try to remove and re-add the share to Sonos? Let me know how it goes, thanks.

As indicated above, these problems all occurred after the update, and obviously haven't been solved. If Sonos doesn't solve this problem soon, some class-action lawyers may become interested. Please do something.

Lyricist II

Can you try to remove and re-add the share to Sonos? Let me know how it goes, thanks.

This is ridiculous - I have had Sonos for years without problems and in the last several weeks, I have had nothing but frustration. I wish I could return all 5 of my Sonos components!!!!!!!!!

Retired Sonos Staff

Can you try to remove and re-add the share to Sonos? Let me know how it goes, thanks.

Sorry to hear you're having trouble with the library. Have you tried to re-add it? If it still won't play please call us (toll free from landline) for further troubleshooting.

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Contributor I

My problem is now fixed. I called Sonos support line and they were excellent. We went through a number of potential fixes until now I have no issue. Mine was fixed by fixing/reserving the IP address for the Sonos to connect to. My advice call the support line get them to remotely set your system for you and talk you through it. Very helpful and pleasant.

Trending Lyricist I

That's great, Tim! Nice to hear that someone's experience has improved.

I use a Sonos bridge and don't use the new wifi mode. I have, however, just made the same sort of router config change to dedicate/reserve the assigned IPs to the various Sonos devices. If that makes a difference in stability of the wireless connectivity of the devices and their access to the music share, awesome. But it would be a mitigation on a regression introduced with the introduction of the bridge-less/wifi-only architecture.

That's great, Tim! Nice to hear that someone's experience has improved.

I use a Sonos bridge and don't use the new wifi mode. I have, however, just made the same sort of router config change to dedicate/reserve the assigned IPs to the various Sonos devices. If that makes a difference in stability of the wireless connectivity of the devices and their access to the music share, awesome. But it would be a mitigation on a regression introduced with the introduction of the bridge-less/wifi-only architecture.

my opinion is that the wifi-only option is great for 1st time buyers. its like a gateway drug to the sonos system. it can directly compete with the 'other guys' and it lowers the entry cost. once someone expands their system to multiple zones/multiple units per zone, the cost of the bridge or boost becomes negligible (or unnecessary), and you get a much more robust system and enjoyable experience.

pretty smart on their part, despite the (assumed) increase in support issues.

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