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Ryan_63
Contributor I
August 2, 2014

Unable to downgrade system from beta

  • August 2, 2014
  • 20 replies
  • 3152 views
I am unable to remove my system from the beta. after I leave the beta program and reinstall the windows controller application, the software update states there is an update to the beta program that needs to be installed.
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    Minus1724
    Lyricist III
    November 6, 2016
    . Didn't find it. Why I posted.
    jgatie
    jgatie
    November 6, 2016
    . Didn't find it. Why I posted.

    It's linked in almost every thread you've spammed so far, including this one a mere half dozen posts above yours!

    Here: https://sonos.custhelp.com/app/answers/detail/a_id/1707/~/removing-yourself-from-a-sonos-beta-program?_ga=1.184650351.774090800.1454958331
    Minus1724
    Lyricist III
    November 6, 2016
    That explanation didn't do anything on my system, and it's not explained that you have to do it on your COMPUTER.. not your phone or tablet..
    Anyway I figured it out
    jgatie
    jgatie
    November 6, 2016
    You don't have to do it from your computer at all. The first step is done from a browser, any browser.

    I'm beginning to see the problem here.
    Minus1724
    Lyricist III
    November 6, 2016
    Yep I see the problem too

    Like I said, it wasn't possible from my phone, regardless of what you say
    Minus1724
    Lyricist III
    November 6, 2016
    Hence my frustration!
    Stuart_W
    Stuart_W
    World-Class Superstar
    November 6, 2016
    Minus1724. just because YOU couldn't find out how to do it doesn't mean it isn't possible.
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Minus1724
    Lyricist III
    November 6, 2016
    It was impossible for me, and I have a feeling I'm not the only one.

    Excuse me for being frustrated

    Can you help me with this then. True airplay for Android?
    Maybe that is just me and my lack of knowledge, but I can't find a solution for that either
    jgatie
    jgatie
    November 6, 2016
    There is no Trueplay for Android. There are too many variations in microphone hardware to support it at this time. You need an iOS device. The good thing is you can borrow one for a one time tuning and the Trueplay settings remain in place.
    Minus1724
    Lyricist III
    November 6, 2016
    Ok will try

    Thanks
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