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lizkoz7of13
Contributor I
October 14, 2020
Question

Unable to connect devices to my Sonos

  • October 14, 2020
  • 3 replies
  • 228 views

I have several Sonos products in my home. None of my devices will connect to my products. This seems to have happened after the last update for my Apple iPhone and iPad. I have talk to support they were supposed to be getting back to me last week and I have not heard back from them

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3 replies

controlav
controlav
Lead Maestro
October 14, 2020

Go to Settings / Sonos (or Sonos S1) and enable Local Network access. This is an annoying new-to-iOS14 setting that is necessary for the Sonos apps to work.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
lizkoz7of13Author
Contributor I
October 14, 2020

I already did that.

Airgetlam
Airgetlam
October 15, 2020

So, is it possible that you have a mesh network, and your controller devices are connected to a different subnet than the speakers are? Try plugging one of the Sonos devices to your router with an Ethernet cable, and unplug any extender devices, and then see if your controller can connect. If that works, there will be next steps, but since controlav’s suggestion would normally have worked in most cases, we’ll need to do some further testing. 

Bruce
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