Skip to main content
lizkoz7of13
Contributor I
Oct 14, 2020 3:03 AM UTC
Question

Unable to connect devices to my Sonos

I have several Sonos products in my home. None of my devices will connect to my products. This seems to have happened after the last update for my Apple iPhone and iPad. I have talk to support they were supposed to be getting back to me last week and I have not heard back from them

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

controlav
controlav
Lead Maestro
Oct 14, 2020 12:49 PM UTC

Go to Settings / Sonos (or Sonos S1) and enable Local Network access. This is an annoying new-to-iOS14 setting that is necessary for the Sonos apps to work.

Translate
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
lizkoz7of13Author
Contributor I
Oct 14, 2020 5:18 PM UTC

I already did that.

Translate
Airgetlam
Airgetlam
Oct 15, 2020 5:34 PM UTC

So, is it possible that you have a mesh network, and your controller devices are connected to a different subnet than the speakers are? Try plugging one of the Sonos devices to your router with an Ethernet cable, and unplug any extender devices, and then see if your controller can connect. If that works, there will be next steps, but since controlav’s suggestion would normally have worked in most cases, we’ll need to do some further testing. 

Translate
Bruce
Terms & ConditionsAccessibility statement