Contributor I

Question

Unable to add to existing, or create new playlists with the recent app update

Forum|Forum|2 years ago
May 9, 2024
29 replies
4043 views

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

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N

Noperil

Lyricist I

Last September I was having the same problem. I could not add nor play any playlists. After days of Sonos working on the problem, I was in contact with a level 3 tech from Sonos. He knew what to do right away. I have had no issues, except starting a month or so ago. Now the procedure he laid out for me no longer works. Here is his procedure that did work, which is a far cry from how easy it was to add a playlist over a year ago.

Right click on the folder you wish to add. Click on “Properties”. Click on “Sharing”. Highlight and copy the “Network Path”. With Sonos open click on “Manage”, click on “Music Library Settings’ click on “Add”, take the bottom choice “Networked Device”. In the browse line put your cursor and right click hit paste. At this point your “Network Path” should be there.

Click on “Next”. This opens a window that requires your username and password for Sonos. Click on “Next” and you should get a notification that your folder is now set up in your Sonos system. Click on “Done” and the folder is now in your Library.

What do we do now?

Nick

G

Greenie 50

Lyricist II

Shouldn't be that complicated, should it?

N

Noperil

Lyricist I

No, but it did work. Now it doesn't.

N

Nantucket

Lyricist I

it is hard to justify adding to my large, mostly dated system even with 10 30% discount coupons. This product had not reason or right to become a cloud based product hosted on Sonos servers. What was a functioning, awesome system has a dumpster fire at this point. Not being able to edit Sonos playlists is the final straw for me.

R

Redknap

Lyricist I

I totally agree with all the comments. One day my system was fine and able to play all my favourite songs that took over a year to make my playlist, next day, unable to connect , no help from customer support and over 90min waiting time on phone. Now I have to use Ethernet cable and can’t understand the new app. Can’t make a playlist so what are Sonos playing at!!

P

Pocahontas

Lyricist II

I’m so glad others are finding annoyance with this as Im so frustrated. I’m building my playlists through listening with Sonos and now I hear a song I like and can’t add it to my own playlists!! Its soooo stupid!!! How can an update mess so many things up!! Its taken much joy out of listening for me.

S

StephenPontius

Lyricist I

Is this app update a sick joke?

I can’t create playlists and the update has destroyed my existing ones.

I spent ages trying to create one, before I realised you can’t.Contacted the “help” line to discover the waiting time was 95 minutes!!

This feature was a major aspect of the old app and you can do this in almost any other app. In what universe did getting rid of this feature make sense??? Did they consult the users, their customers?

What the hell are Sonos thinking - this is sheer incompetence.

Yes, it sure seems like it. Its absolutely horrible. Not even worth trying to describe how bad it is.

P

Pocahontas

Lyricist II

Is this app update a sick joke?

I can’t create playlists and the update has destroyed my existing ones.

I spent ages trying to create one, before I realised you can’t.Contacted the “help” line to discover the waiting time was 95 minutes!!

This feature was a major aspect of the old app and you can do this in almost any other app. In what universe did getting rid of this feature make sense??? Did they consult the users, their customers?

What the hell are Sonos thinking - this is sheer incompetence.

Yes, it sure seems like it. Its absolutely horrible. Not even worth trying to describe how bad it is.

CAN SONOS REPLY TO THESE THREADS AND FIX THESE ISSUES! Please!!

C

chambolle

Enthusiast II

It’s been more than a month. Sonos has no satisfactory answer. You will only anger and frustrate yourself trying.

The only viable solution, until Sonos figures out how to fix the myriad problems with its ‘new and improved’ controller app, would be to provide a simple way to return to the app that existed in May 2024, before the ‘upgrade.’

Others have said this could easily be done. For some reason, Sonos declines to offer that option to those of us who have lost most of the basic functions that made Sonos ownership worthwhile. Imploring Sonos seems to go nowhere. It’s like howling into the void.

I intend to download each new ‘update’ Sonos offers in hopes the next one will be the fix we’re hoping for. If that continues to fail, eventually the only suitable option may be to ditch Sonos and move on. But give it another 30 days. And know you are not alone. This is a systemic problem, not unique to your own Sonos setup.

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