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JCDATL
Contributor I
May 9, 2024
Question

Unable to add to existing, or create new playlists with the recent app update

  • May 9, 2024
  • 29 replies
  • 4043 views

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

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    29 replies

    SUPER-TECH
    Contributor I
    May 10, 2024

    Just realised, you no longer add a song to next in queue,you can only replace queue..

    Someone has got this all wrong .These aren't changes we asked for ..…

    Don't put an update out ,until it has all the features that have been used and then add the additional new features , to get us excited...Instead it's missing features …

    I also have a Samsung Galaxy fold ,which has issues when trying to log in …Tried it on 2 differs folds and the same thing …

     

    At this moment ,I'm totally not impressed .

    Especially when I am the one who also recommends  it to our customers ....

      Chef mark read
      Lyricist I
      May 14, 2024

      Just realised, you no longer add a song to next in queue,you can only replace queue..

      Someone has got this all wrong .These aren't changes we asked for ..…

      Don't put an update out ,until it has all the features that have been used and then add the additional new features , to get us excited...Instead it's missing features …

      I also have a Samsung Galaxy fold ,which has issues when trying to log in …Tried it on 2 differs folds and the same thing …

       

      At this moment ,I'm totally not impressed .

      Especially when I am the one who also recommends  it to our customers ....

      I’m same I take my Sonos with me where I work and various clients have favourites and this has been taken away from us. 

        Rick8310
        Contributor II
        May 17, 2024

        I used to love creating song lists on the fly when on Sonos from a range of sources; Spotify, Apple Music, etc.

        So easy and fun to shape a song track to the evening or my mind.

        it was such a cool feature.

        And it’s now gone? No more?

        What were they thinking!?

        This was an explicit and thought throw, discussed and deliberate action.

        Really unfortunate and bizarre.

        Why update and take away functionality?

          haikuluke
          Avid Contributor I
          May 17, 2024

          wait… I have been ok with the app overhaul but this? this is stealing our work away from us in typically arrogant sonos fashion. 

          researches HomePods. 

          this company needs some more competition honestly. 

            nik9669a
            Senior Virtuoso
            May 17, 2024

            Adding to the queue is one of several features coming (returning?) in June:

             

            baddevotions
            Contributor I
            May 19, 2024

            Also messaging here to say I can’t add songs to existing Sonos playlists. Pretty crappy that the new app doesn’t do that. 

              Greenie 50
              Lyricist II
              May 21, 2024

              I could not understand why I was now unable to add songs from Spotify to my various Sonos playlists. Now I find I am not alone!  Creating personalised playlists was one of the joys of using the Sonos system. What commercial logic prompted Sonos to discontinue this facility?

                SUPER-TECH
                Contributor I
                May 21, 2024

                As a sonos installer ,We tell.out customers all the featured and  selling points  and now we have to tell the customer the disappointing news that the features you liked are no longer there .

                That dosent make sense ,you should be keeping what you actually paid for and then be impressed with any upgrades.…

                 

                 

                  kendosander
                  Lyricist III
                  May 22, 2024

                  Can’t believe this! Killing (or forgetting) that one thing music lovers love to do most. Totally bummed out by this. Really hope this issue will be fixed soon.

                   

                   

                    castalla
                    Local Superstar
                    May 22, 2024

                    As a sonos installer ,We tell.out customers all the featured and  selling points  and now we have to tell the customer the disappointing news that the features you liked are no longer there .

                    That dosent make sense ,you should be keeping what you actually paid for and then be impressed with any upgrades.…

                     

                     

                    In all honesty, you should advise your customers to avoid Sonos products like the plague, as and until what they are offering is fit for purpose. 😁

                    It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
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