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Amy Bell
Contributor I
July 13, 2015

Unable to add music library to Sonos Controller

  • July 13, 2015
  • 43 replies
  • 4723 views
I used to be able to access my music (all in iTunes) with my Sonos controller; however, it has abruptly stopped working.  When I try to add the folder to my Music Library, I get the error message: "Unable to add the shared folder "\\AMY-PC\Music" to your Music Library (1002)."  I've seen that this is a common error and believe I have followed the steps otherwise laid out (e.g., Kaspersky firewall access).  I'm still receiving the error.  Any ideas?
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    43 replies

    Mohammed H
    Mohammed H
    Retired Sonos Staff
    July 13, 2015
    Hi Amy, we'll need to check what's going on in a diagnostic report. Can you try sending one and reply her with the confirmation number? Thanks.
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    Amy BellAuthor
    Contributor I
    July 14, 2015
    Hi Mohammed,

    Yes, of course.  My confirmation number is 4718974.

    Amy
    Amy BellAuthor
    Contributor I
    July 18, 2015
    Hi Mohammed - any update on this?
    Mohammed H
    Mohammed H
    Retired Sonos Staff
    July 18, 2015
    Hi Mohammed - any update on this?
    Sorry about the delay, Amy. Looks like it's timing out when trying to add the library. Please give the firewall a second look. If you find that an exception for Sonos has already been created, try to disable it temporarily (for test purposes) then try adding the library. If the problem persists, refer to the article below:

    Guided Assistant: Error 1002
    If the link doesn’t direct you to the relevant error message, select: Adding a new music library > Sonos Desktop Controller for PC > Windows PC > Error 1002.

    The report is also showing some wireless interference near the BRIDGE. As with any other wireless devices, it's best to keep them apart to avoid that they interfere with each other. This includes the router (which the BRIDGE is wired to via Ethernet cable), cordless phones and other wireless devices you can think of.
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    Amy BellAuthor
    Contributor I
    July 31, 2015
    Hi Mohammed - any update on this?
    Thanks, Mohammed.  I tried all the things you suggested, as it turns out, when I set-up my firewall exception, I had failed to notice that my home network was designated as a public network instead of a local network.  Now that I've fixed that, it's working perfectly.  Not sure how it got changed in the first place, but thanks for helping me find it!  Appreciate all your help.
    taffyexpat
    Lyricist I
    January 2, 2017
    I have this error also. Should I also send a diagnostics report?

    My diagnostics number is: 6952098.
    Edward R
    Edward R
    Retired Sonos Staff
    January 25, 2017
    Hi, Taffyexpat. Welcome to the community. The diagnostics showed that your firewall is preventing Sonos from accessing your music. Please configure this as appropriate and let us know if this does not work.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    mchaveas
    Lyricist I
    February 4, 2017
    I had this same error message (unable to add shared folder to your music library (1002)). I tried the firewall steps (twice) and still get the same error. My diagnostic number is 7069287.
    Jeff S
    Jeff S
    Retired Sonos Staff
    February 14, 2017
    I had this same error message (unable to add shared folder to your music library (1002)). I tried the firewall steps (twice) and still get the same error. My diagnostic number is 7069287.

    Hi mchaveas,

    It looks like your router is reporting an external IP address for your computer when you try to add the music share. Most of the time rebooting your router and computer will fix this. Please try that then see if you can add the music share.
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    Anonymous
    April 9, 2017
    Hello, I have the same problem. It started a few days ago out of the blue. I checked the firewall and tried reebooting the router, but I still get the same error. Can you help? Thanks.
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