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Jimmy1029384
Contributor I
Dec 11, 2021 2:50 PM UTC
Answered

trying to play amazon atmos music on ARC

I have a Sonos arc connected to a LG c1 TV . All good.

 

I'm trying to play Amazon Atmos music on my Sonos arc from the amazon music app.

 

When I use the app and cast  Atmos tagged music it reverts back to hd .

 

It's only when using Amazon music through the Sonos app that it appears to be playing Atmos music , but the Sonos app is poor compared to Amazon music as it doesn't tag Atmos music very well. 

 

Why doesn't it play atmos music on the arc through the Amazon app (when in its marked to do so ) I'm using android .

 

What am I doing wrong 

 

 

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GuitarSuperstarAnswer
Lead Maestro
Dec 11, 2021 3:02 PM UTC

You can only play Dolby Atmos music from Amazon Music on Sonos directly from the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
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5 replies

GuitarSuperstarAnswer
Lead Maestro
Dec 11, 2021 3:02 PM UTC

You can only play Dolby Atmos music from Amazon Music on Sonos directly from the Sonos app.

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"Receive with simplicity everything that happens to you." - Rashi
    Jimmy1029384Author
    Contributor I
    Dec 13, 2021 12:06 PM UTC

    Oh ok,.  What if I just use Alexa voice commands through the Sonos arc  to play music, will it not play atmos version if available?

     

    Why technically will it not work through Amazon music , isn't it just the same as using a TV app to play atmos content ?

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    John B
    Dec 13, 2021 2:51 PM UTC

    I think if you initiate using Alexa you only get SD.

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    GC3
    Headliner I
    Dec 13, 2021 6:10 PM UTC

    Oh ok,.  What if I just use Alexa voice commands through the Sonos arc  to play music, will it not play atmos version if available?

     

    Why technically will it not work through Amazon music , isn't it just the same as using a TV app to play atmos content ?

    This function doesn't seem available (yet) but would be nice. Not sure if responsibility is on Sonos or Alexa to get it to work, am guessing not a Sonos priority.

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    GC3
    Headliner I
    Dec 13, 2021 8:00 PM UTC

    I think if you initiate using Alexa you only get SD.

    Can confirm 

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