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Contributor I
Oct 17, 2020 4:21 AM UTC
Answered

Trueplay not showing up as an option on SONOS 2 App

I have 1 “Playbar” and 2 “Play:1” speakers. The instructions for using the Trueplay function for SONOS  S2 App Version 12.1.1 latest update as of 10-16-2020 is as follows. 

  1. From the Settings tab, tap System and then select the speaker you wish to tune.
  2. Tap Trueplay > Trueplay Tuning and follow the in-app instructions to tune your speaker.

When I tap System and select the speaker I don’t see any option for TruePlay.  All I have for options is “EQ”; “Surround Audio” and “Volume Limit”.  I’ve been all over this App and nowhere is there a “Trueplay

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John BAnswer
Oct 17, 2020 2:28 PM UTC

Please see 'coming soon' in this linked support article.

https://support.sonos.com/s/article/3222?language=en_US

3 replies

Airgetlam
Oct 17, 2020 5:23 AM UTC

Are you running your controller on an iOS device? That’s the only one that has TruePlay available. 

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Bruce
Contributor I
Oct 17, 2020 1:17 PM UTC

Running on iOS and tried unsuccessfully with iPhone SE and tried unsuccessfully on iPad Air.  With both, TruePlay doesn’t work

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John BAnswer
Oct 17, 2020 2:28 PM UTC

Please see 'coming soon' in this linked support article.

https://support.sonos.com/s/article/3222?language=en_US

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