Contributor I

Trueplay “lost speaker” issue

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Halfway through my trueplay tuning while walking around the room, the app stops and reports a “lost speaker.” I can’t finish the tuning repeatedly. My sub and playbase are both functioning. Any ideas? I’m on iPhone X and iOS 11.4. Thanks

Missing Speaker/Room(s)

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C

ChloroFiend

Lyricist I

I’m running into issues with this too. iPhone X and iPad Pro, both on 12.0.1 having the lost speaker issue during the tuning walk about. I’m running a PlayBase, Sub, and 2 Play:1 as surround. Diagnostic info submitted 1444068480

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witters

Contributor I

I have it too. All speakers are working normally. iPhone X. Any solution yet?

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jjgrisafi

Lyricist I

I'm having the same issues as many of the people are describing above. Both my playbar and my connect amp are connected with an ethernet cable. I'm getting sound out of my surrounds when running trueplay tuning, but a get the "lost speaker" error message and can't complete the process. I've unplugged my connect amp and playbar, restarted my router, and then re-plugged my connect amp and playbar in order to reset IP addresses. That made no difference as I still got the same error. Here is my diagnostics number. 1330659978 Please help!

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chuckwagon20

Contributor II

Jeff S. I am having the same issue. My set up:

Playbar (wired to network)
Amp (wired to network controlling 2 in-ceiling speakers as L/R)
Newly added sub

Running trueplay and continues to say lost speaker.

Diagnostic #1840692400

Thank you,
Ryan

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Stanley_4

Grand Maestro

I just saw a post from Sonos staff here on a Sunday so there may be hope of a fast answer but usually the twitter or facebook contact options are better for having diagnostics looked at, open and staffed 24x7.

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chuckwagon20

Contributor II

Thx Stanley for the advice. Reposting here today (Monday) to see if I can get some guidance from Sonos on my issue. Please help, Sonos support!

Jeff S. I am having the same issue. My set up:

Playbar (wired to network)
Amp (wired to network controlling 2 in-ceiling speakers as L/R)
Newly added sub

Running trueplay and continues to say lost speaker.

Diagnostic #1840692400

Thank you,
Ryan

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Stanley_4

Grand Maestro

Good luck, the forum staff try hard but working with this forum software is like swimming with your feet in a tub of concrete.

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Jeff S

Retired Sonos Staff

Hi folks,

I'm not seeing any obvious cause in your reports for the error you're receiving. I'd recommend reaching out to our phone team for further troubleshooting. You can find our phone number and hours in your region here.

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K

krishnasanapala

Lyricist I

I have a similar issue.
Playbar (wired to the network)
Amp (wired to Playbar controlling 2 in-ceiling speakers as L/R)
Sub
Diagnostic #2055173072

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