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Contributor I
November 12, 2015
Answered

trueplay for Android?

  • November 12, 2015
  • 126 replies
  • 23629 views
When is trueplay being released for android? ?
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    Best answer by Max P
    When is trueplay being released for android? ?
    Unfortunately due to the wide variety of devices on the Android platform using different software versions, microphones and ways to process audio we could not ensure a consistent and reliable Trueplay tuning experience thus far.

    We will continue to explore the use of Android for Trueplay tuning, but can't confirm that it will be supported in the future.

    126 replies

    Ryan S
    Retired Sonos Staff
    February 10, 2016
    "We will continue to explore the use of Android for Trueplay tuning, but can't confirm that it will be supported in the future."

    Any new on progress on this front please?


    No news right now. But we'll let you know if anything comes up.
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    Enthusiast I
    February 11, 2016
    Thank-you Ryan.

    This important to a very large number of loyal Sonos users.
    sansnil
    Contributor I
    March 7, 2016
    Wow, I'm very disappointed Sonos doesn't support TruePlay on Android devices. I just bought two Play:3's and two Play:5's only to find out it's an iOS only feature? Not acceptable. Glad I bought from Amazon - all 4 are getting returned.
    ratty
    March 7, 2016
    Not acceptable.
    What, that microphone characteristics in Android devices are so variable? I agree, but there's nothing Sonos can do about that.

    all 4 are getting returned.

    Talk about throwing the baby out with the bathwater. If they're PLAY:1s especially so, since at present there are reports of issues which mean some folks leave Trueplay disabled.

    Anyway, just borrow an iDevice to tune them. It's a one-time exercise unless you move the speakers to another location.
    Lyricist I
    March 8, 2016
    I'm a new Sonos customers and have so far been very impressed with the product. One of the selling points however was the ability to use Trueplay and adapt sound to my environment. I'm very disappointed to find that Sonos doesn't support Trueplay for Android users.

    I understand that the variation in Android devices makes it harder to develop software across the board but many other companies have achieved just this. Sonos has a reputation as a quality brand and I would expect it to be working hard to offer the same service to all its customers. Not giving any attempt at a roll out date for android is frustrating. Are they just not going to bother? It would be nice to let their customer's know!
    March 8, 2016
    I'm a new Sonos customers and have so far been very impressed with the product. One of the selling points however was the ability to use Trueplay and adapt sound to my environment. I'm very disappointed to find that Sonos doesn't support Trueplay for Android users.

    I understand that the variation in Android devices makes it harder to develop software across the board but many other companies have achieved just this. Sonos has a reputation as a quality brand and I would expect it to be working hard to offer the same service to all its customers. Not giving any attempt at a roll out date for android is frustrating. Are they just not going to bother? It would be nice to let their customer's know!


    What makes you think they're not working hard at it? The fact that they won't give a date for this should tell you just how big the problems are with doing this. It may even be the case that it isn't possible for them to achieve this. And I don't believe anyone else has produced an android app that attempts to do anything like this. Av receiver manufacturers offer remote control apps, but they still supply a dedicated microphone for the auto-calibration process.
    ratty
    March 8, 2016
    Sonos can hardly be accused of deception on this issue. http://www.sonos.com/en-gb/trueplay-speaker-tuning-software says:
    Set up with iPhone, iPad and iPod touch only
    In order to perform Trueplay tuning, the Sonos app for iPhone, iPad or iPod touch running iOS 7 or higher is required. This includes iPhone 4s and higher, iPad 2 and higher and iPod touch 5th generation and higher.


    You are also referred to https://sonos.custhelp.com/app/answers/detail/a_id/3406 which says:
    We realize many Sonos users, and music lovers considering Sonos, are happy Android users that want to use their phone or tablet of choice to Trueplay tune their Sonos speakers. Unfortunately due to the wide variety of devices on the Android platform using different software versions, microphones and ways to process audio we could not ensure a consistent and reliable Trueplay tuning experience thus far. It’s absolutely our intent to support Trueplay on Android so know we haven’t lost sight of this gap and are quite unhappy about the lack of Android support.

    It's Sonos' company policy not to publish their development plans.
    Lyricist III
    December 2, 2016
    Ok so I don't own an iphone, if I buy a second sonos to set up a stereo pair will they work together to get truplay or will I still need a friendly iphone user to visit the house and log on to my system?
    jgatie
    December 2, 2016
    Ok so I don't own an iphone, if I buy a second sonos to set up a stereo pair will they work together to get truplay or will I still need a friendly iphone user to visit the house and log on to my system?

    You can most certainly pair your speakers and use them without any Trueplay tuning. Trueplay is an optional enhancement, it is not a requirement to use your speakers. You can also borrow an iOS device for Trueplay tuning. Even better, you only need to do it once and the tuning remains in place (as long as you don't move the speakers, of course).
    MikeV
    December 2, 2016
    You can set up a stereo pair no matter what device you use to control Sonos.

    TruePlay tuning requires an iOS device to be done. The TruePlay feature is not present in the Android app. Creating a stereo pair won't make TruePlay be possible with the Android app.
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