Contributor I

Trouble signing into my account on app

Forum|Forum|8 years ago
January 29, 2018
5 replies
4232 views

Greetings, I am about to add another Play:1 to my system. When trying to add the unit I am asked to sign into my account in the app. My problem is that I get an error saying that I need to sign in with the account which was used to configure my Sonos... that is exactly what I am doing. I can login online using a computer with the same login details, but not through the app. Any solutions? I am on an Iphone 7.

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Keith N

Sonos Staff

Hello there, jjdjjd. Thanks for posting and welcome to the Community. I am happy to see you have been in touch with our technicians about this. should you have any other questions feel free to reach back out. We are happy to help. Thanks again!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

O

OBRIEKE

Lyricist I

How was this issue resolved? Thanks

F

FQ61

Lyricist I

Hi. I am also having this issue how was it resolved. I can’t access to add devices as it asks me for account I have never seen?

Airgetlam

You would have set up the account name when you installed your first speaker. It's likely the same account that you're posting here on these boards with, although that's not required. If you're having an issue, contact Sonos to discuss it.

Bruce

Airgetlam

You also might find this thread useful:

https://en.community.sonos.com/controllers-software-228995/unknown-email-associated-with-one-of-my-controllers-6810812/

Bruce

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