Trouble connecting to my Netgear ReadyNAS drive

Forum|Forum|7 years ago
November 20, 2018
13 replies
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I have been a Sonos user for years and placed my main library on my Netgear ReadyNAS drive. This arrangement has worked great for me until a couple days ago. I loaded Plex on my AppleTV and pointed it to my NAS drive, adding the Plex server to my MacBook. I only wanted to use Plex to view videos while continuing to use Sonos for music files, so I didn’t add my music directory to the Plex server. I didn’t notice until the next day that Sonos could no longer connect to the NAS drive as it had for years. I deleted and renetered the mapping to the drive and folder but it would come back with an error that the username or password were not recognized, even though I can access the NAS drive from other programs using the same credentials. I deleted Plex from everything, rebooted everything to include my router, NAS drive, and computer. Same result. I’m stuck.

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Best answer by Airgetlam

I'm wondering if by any chance it didn't have anything to do with adding the Plex software, but a simultaneous firewall/antivirus update. I'd definitely double check the Firewall FAQ.

But I'm not 100% sure that I'm right, so I'd still recommend that you submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

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dmisiscoAuthor

Contributor I

I found the time this morning to create and submit a bug report. In fact, I just did it: 872796946. I don't know if Sonos support is active on a Sunday morning, and I don't have time right now to sit on the phone (guests still in the house from the holiday). I'll send them an email and see what they suggest.