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dgillier
Avid Contributor I
Oct 26, 2021 9:03 AM UTC

Tp-link P7 and Sonos controller problem

Hello,

I’m using a tp-link P7 mesh wifi network (tp-link setup in access mode).

I’m NOT using sonosnet.

All my Sonos speakers (S2) work fine around the house but ios controller app (both on my iphone or ipad) has a strange behavior when I’m moving from room to room:

  • app work ok then I go into another room
  • everything looks fine on the app
  • but no  display update to show speakers state, queue position, etc
  • when I’m trying to do anything with the speakers from the controller (play/pause, changing source...), the app say it cannot connect to the speakers….

The app works fine after a restart but if I move in another part of the house, it will not be able to connect to the speakers anymore until restart of the app.

Any idea ?

Thanks, Denis

 

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7 replies

controlav
controlav
Lead Maestro
Oct 26, 2021 12:52 PM UTC

Mesh systems can be tricky. Some notes (though not specific to TP-Link) at

As the problem seems to be with your phone specifically, switching to SonosNet (which is the usual solution) may not help.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
el rubio
el rubio
Oct 26, 2021 6:20 PM UTC

hi @dgillier it looks like your mesh network does not work well with your iOS devices and you loose connectivity moving from one zone to another - do you have the same issues while streaming video and moving from one room to another?

 
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salu2.eu
    dgillierAuthor
    Avid Contributor I
    Oct 28, 2021 8:37 AM UTC

    @el rubio : No I don’t have any problem with streaming (video or audio software).

    What I don’t understand is the controller not being able to connect again to speakers while I’m in another room (after moving).

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    controlav
    controlav
    Lead Maestro
    Oct 28, 2021 12:35 PM UTC

    @el rubio : No I don’t have any problem with streaming (video or audio software).

    What I don’t understand is the controller not being able to connect again to speakers while I’m in another room (after moving).

    Because of the mesh. Your router is confused: when your phone switches to a different mesh point it is confused and messes up the SSDP broadcast/multicast, used to find the players. Probably worse when the phone is connected to a different mesh point than your speakers.

    Streaming audio or video from the internet is not relevant to the issue here: what is critical is device-to-device communication within your local network, and that is clearly challenged on your network.

     

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      el rubio
      el rubio
      Oct 28, 2021 6:55 PM UTC

      Just for diagnostics sake, could you disable the meshed network and check if your iOS devices pick up correctly the cells between the different access points?

       
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      salu2.eu
      Corry P
      Corry P
      Sonos Staff
      Nov 1, 2021 10:35 AM UTC

      Hi @dgillier 

      Thanks for your post!

      Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      dgillierAuthor
      Avid Contributor I
      Nov 2, 2021 11:01 AM UTC

      @Corry P Still have the problem, will get in touch with tech support, thanks !

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