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Darryl Gittins
Trending Lyricist I
June 14, 2020
Question

The Sonos app will not start in Windows 10 version 2004

  • June 14, 2020
  • 39 replies
  • 1989 views

The Sonos app will not start in Windows 10 version 2004. The banner appears and the Sonos.exe process is listed in TaskManager. I’m not sure but I don’t think it worked since installing Windows 2004. I uninstalled the app and then installed the new S1 Sonos app but it does the same thing. Other Windows 10 version 2004 computers are able to run the app. 

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    Airgetlam
    Airgetlam
    August 14, 2020

    Community moderators read this. In order to open a ticket, you need to call Sonos Support directly to discuss it.

    Bruce
    JP Barnard
    Contributor I
    August 17, 2020

    I wonder what changed in 2004 to create this issue.

    Also mine crashes as it is trying to populate the app window with data.  But which image is causing this or is it all images on my device?

    This is something SONOS needs to debug and solve.


    Check Windows Update, do you have any .NET Framework updates pending? I do right now actually.

    I’m not saying this fixes it, but a bug in .NET introduced in 2004 could cause this.


    I am cautiously optimistic that @Tim E may be right. My laptop received the above update on the weekend. I have now installed Sonos S2 (again) and reproduced steps (such as log out and log in again; try start S2) that would have had it hang upon startup of the app. This time round, it has not hung!

    JP Barnard
    Contributor I
    August 17, 2020

    The Library service is shared between both versions (though it lives in the V2 directory), so I would suggest:

    1. uninstall both apps
    2. Reboot the PC
    3. Install S2 and see if that starts up at least

    I don’t have 2004 on any of my machines yet. One only just got 1909 for some reason.

    Or you could use a third-party app Darryl :-)


    I can confirm that the above recipe resolves the issue at hand. I run Windows 10 2004. I used to have Sonos S1 app and added S2 before the upgrade to Windows 10 2004.

    Some time ago, I uninstalled S1 and wondered whether there might be fall-out. There has been. S2 has refused to start. Repairing the S2 installation has not helped. Finally, I have uninstalled S2, rebooted my laptop, installed S2 (installer SonosDesktopController1203). I have checked the Windows Firewall for presence of Sonos and Sonos library executables allowed on the private network (my home network). All good.

    Now, peace and decorum have been restored. Sonos S2 launches again in my Windows 10 2004.

     

    Update: I am afraid, the above solution that I have commented on only works the first time after fresh installation. Upon further start attempts, Sonos S2 only pops the start banner and gets no further.

     

    Sonos, please, fix. Windows 10 2004 does not like S2.


    It appears that this Windows Update solves the above issue:

    Sonos, you are off the hook. :-)

    Tim E
    Lyricist III
    August 17, 2020

    Unfortunately it isn’t working for me - I still get the same arithmetic overflow processing image data.

     

    JP Barnard
    Contributor I
    August 17, 2020

    Unfortunately it isn’t working for me - I still get the same arithmetic overflow processing image data.

     


    Hello

    I do not understand - processing image data? What image data? Explain your issue reproduction steps, please.

    Anyway, there were two Windows Updates on the same date stamp:

    https://support.microsoft.com/en-us/help/4569745/kb4569745-cumulative-update-for-net-framework

    https://support.microsoft.com/en-us/help/4566782/windows-10-update-kb4566782

    Have you received and installed both of the above?

    Regards

    JP

    Tim E
    Lyricist III
    August 17, 2020

    I have both of those installed, I have deleted the app, restarted and reinstalled the app but I am still getting this message in the XML log.

    /><Execution ProcessName="Sonos" ProcessID="19564" ThreadID="3" /><Channel/><Computer>TIM-HP</Computer></System><ApplicationData><TraceData><DataItem>Unhandled exception caught at the dispatcher. Dispatcher:</DataItem><DataItem>System.OverflowException: The image data generated an overflow during processing. ---&gt; System.ArithmeticException: Overflow or underflow in the arithmetic operation.&#xD;&#xA;   --- End of inner exception stack trace ---&#xD;&#xA;   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()&#xD;&#xA;   at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)&#xD;&#xA;   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()&#xD;&#xA;   at System.Windows.Media.Imaging.BitmapImage.EndInit()&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.ViewModel.Artwork.ArtworkDataEventSink.GenerateEventArgs(SCIArtworkData sender)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.EventWrapper`2.OnEvent(TSender sender, EventHandler`1 handler)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.EventWrapper`2.add_Event(EventHandler`1 value)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.ViewModel.Artwork.AbstractArtItem.Initialize(ArtworkDataEventSink artworkData, ImageSource initialArtwork, SCAlbumArtType artType, String artUrl)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.ViewModel.Artwork.BrowseArtItem.Initialize(ArtworkDataEventSink artworkData, ImageSource placeholderArtwork, String trackNumber, Boolean holdSpace, Boolean useSmallerSize, SCAlbumArtType artType, String artUrl)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.ViewModel.Artwork.ArtworkFinder.GetBrowseArtItem(ArtworkDataEventSink artworkData, ImageSource placeholderArtwork, String trackNumber, Boolean holdSpace, Boolean useSmallerSize, SCAlbumArtType artType, String artUrl)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.ViewModel.Artwork.ArtworkFinder.GenerateBrowseArtItem(FrameworkElement resourceFinder, String url, SCAlbumArtType artType, SCLogoArtSize logoSize, Boolean isInfoView)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.ViewModel.SearchProvider..ctor(SCISearchable searchProvider, FrameworkElement artworkFinder)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.ViewModel.SearchViewModel.SearchProvidersChanged_Event(Object sender, HouseholdSearchProviderEventArgs e)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.EventWrapper`2.OnEvent(TSender sender)&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.EventSink`1.dispatchEvent(SCIObj pSender, String sEventID)&#xD;&#xA;   at Sonos.SCLib.Interop.SCIEventSinkSwigBase.SwigDirectordispatchEvent(IntPtr pSender, String sEventID)&#xD;&#xA;   at Sonos.SCLib.Interop.sclibPINVOKE.SCILibrary_SCLibUIThreadCallback(HandleRef jarg1)&#xD;&#xA;   at Sonos.SCLib.Interop.SCILibrary.SCLibUIThreadCallback()&#xD;&#xA;   at Sonos.Controller.Desktop.SCLib.LibraryManager.&lt;CallUIThread&gt;b__c()&#xD;&#xA;   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)&#xD;&#xA;   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object

    JP Barnard
    Contributor I
    August 17, 2020

    @Tim E Thanks. I cannot claim to make out much of the stack trace. But I do notice what seems to suggest some album art bitmap may be the cause of the issue. This stack trace may mean more to a Sonos tech support. I shall check around for Windows bitmap processing bugs.

    controlav
    controlav
    Lead Maestro
    August 18, 2020

    That callstack is very interesting, it is crashing trying to load the icon on one of your music services, while it is building the Search popup menu. Reproducing this might not depend on the .NET version at all, it probably depends on which music services you are subscribed to.

    So, can you remember which music services you are subscribed to? Run my app (see profile) if you need to refresh your memory (though mine might crash also as it reads those same icons for the same reason).

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Tim E
    Lyricist III
    August 18, 2020

    Using the iOS app I can see the following services

    Amazon Music
    Bandcamp
    SoundCloud
    Spotify

    Sonos Radio

    TuneIn


    Nothing unusual.

    controlav
    controlav
    Lead Maestro
    August 18, 2020

    Might be a corrupt bitmap in your cache I guess - delete the contents of C:\ProgramData\Sonos,_Inc\cache

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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