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Contributor I
Jan 14, 2018 10:22 PM UTC
Answered

"The software on this device is outdated..."

This just started, out of the blue - not correlated with any system/software changes that I'm aware of: Running the controller app v8.1.1 on a Samsung tablet running Android 4.2.2 (Kernel v3.4.5). Fired up the controller app today (first time in a couple of weeks) and saw this message. Found another thread suggesting that an uninstall/reinstall of the controller app would fix - did that, and it did not. Most perplexing - any insights much appreciated!
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Chris
ChrisAnswer
Lead Maestro
Jan 14, 2018 10:26 PM UTC
8.2 is the current app version. You should find it in the android store. However, it is a limited version on Android 4.2

Do you have another controller / phone you can use to be your main controller as far as setup goes. The android tablet you have will still work controlling wise it just can't do any of the setup options under 8.2.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

12 replies

Chris
ChrisAnswer
Lead Maestro
Jan 14, 2018 10:26 PM UTC
8.2 is the current app version. You should find it in the android store. However, it is a limited version on Android 4.2

Do you have another controller / phone you can use to be your main controller as far as setup goes. The android tablet you have will still work controlling wise it just can't do any of the setup options under 8.2.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Kvon1Author
Contributor I
Jan 14, 2018 10:43 PM UTC
When I did the reinstall I ended up with 8.1.1 - so I don't know how I'd find 8.2, but I've been using 8.1.1 for months, it's always worked fine and just now stopped working... Why?
You mention setup -- not sure what you're referring to. This didn't occur during setup, just when I opened the app - setup was completed long ago. And... I just spent some money to upgrade this tablet, so I'm not anxious to toss it and find another controller platform. (No, I don't have another that I can use - long story). The circumstances suggest that this is a technical glitch, not a compatibility issue, so I'd prefer to stick with 8.1.1 and figure out what the issue is...

Thanks!
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Chris
Lead Maestro
Jan 14, 2018 10:52 PM UTC
But do you have any devices you can use to see if another device will properly update your system. Your android will not run the full setup on the current Sonos version. Do you have a laptop or desktop that you can install 8.2 on and get your speakers up to date. After that device updates the speakers your version on your android should work.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Kvon1Author
Contributor I
Jan 14, 2018 11:04 PM UTC
Yes, that I can do. "Speakers up to date"... is this a firmware update for the speakers? (Play-3). I'll try this and see what happens.
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Chris
Lead Maestro
Jan 14, 2018 11:13 PM UTC
Yes it will update speaker firmware.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Kvon1Author
Contributor I
Jan 15, 2018 2:24 AM UTC
OK, that did the trick. Upgraded the controller on the PC to 8.2, and in the process it also upgraded the tablet version to 8.2 as well. So... your previous statement "The android tablet you have will still work controlling wise it just can't do any of the setup options under 8.2." --- would like to know what these setup options are, but if I don't need to do those from the tablet (rather than the PC), then it's probably not an issue.

Many thanks for the help.
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Chris
Lead Maestro
Jan 15, 2018 3:06 AM UTC
On your android tablet if you go to Sonos settings you will most likely see a lot of options grayed out such as adding new players etc. nothing daily use wise but if you have to modify system your going to need to go to the pc.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Trending Lyricist I
Feb 2, 2018 5:43 PM UTC
Hi, my PC Controller is version 8.3.1. Given the disastrous news about the CR100 I've pulled out a couple of old Samsung Tab2s (GT-P5110) which run Android 4.2.2.

On the tablets, trying to run Sonos I get the message, "The software on this device is outdated ..... " Is there a workaround for this or am being politely told to p**s off and buy a new tablet?
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Chris
Lead Maestro
Feb 2, 2018 5:47 PM UTC
4.3 is required. If tablet newer then about 2011 you should be able to update it to 4.3.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Trending Lyricist I
Feb 2, 2018 9:04 PM UTC
Thank you Chris, appreciate your reply but when i check for updates it tells me that "The latest updates have been installed" even though the kernel version is dated Aug 2014. It seems my best option is to buy an Amazon Fire 7.
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