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Contributor I
Oct 19, 2012 8:51 AM UTC

the operating system is not adequate for running sonos controller

i can not install desktop controller on my laptop
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    21 replies

    Retired Sonos Staff
    Oct 19, 2012 12:32 PM UTC
    Hello, Here are the Operating System requirements to run the Sonos Controller Software. If the computer does not meet the requirements then another device can be used as a controller. If you have an iDevice running IOS 4 or higher, an Android phone or tablet, then those devices can be used to control the Sonos System. MAC Software Requirements Mac running OS X v 10.6, v10.7, v10.8 PC Software Requirements PC running Windows® XP SP3 or higher, Windows Vista™, Windows 7 Latest Windows service packs recommended
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    idealAuthor
    Contributor I
    Oct 20, 2012 3:38 AM UTC
    my PC is running windows XP
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    jgatie
    Oct 20, 2012 10:53 AM UTC
    my PC is running windows XP
    You have to install SP3. You just be running an earlier Service Pack.
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    idealAuthor
    Contributor I
    Oct 20, 2012 12:29 PM UTC
    my PC is running windows XP
    this my be the problem ,i will install SP3. thank you.
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    leleicher45gmail
    Lyricist III
    Dec 30, 2017 6:13 PM UTC
    The operating system is not adequate for running sonos controller: I am running Win XP SP3. I can't install the controller because I get this message. I think I have installed a wireless dongle
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    Larry
    jgatie
    Dec 30, 2017 6:51 PM UTC
    The operating system is not adequate for running sonos controller: I am running Win XP SP3. I can't install the controller because I get this message. I think I have installed a wireless dongle

    Microsoft ceased support for Windows XP April 8, 2014. Surely you don't expect Sonos to still support an OS that the OS manufacturer themselves have not supported in over 3 years?
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    leleicher45gmail
    Lyricist III
    Dec 30, 2017 8:08 PM UTC
    It said that it would run on Win XP when I bought the equipment. I do expect it to work because it was sold to me with that understanding. It said the same thing for Vista. That, then, is probably why it said that.
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    Larry
    jgatie
    Dec 30, 2017 8:50 PM UTC
    I'm afraid expecting electronics to remain compatible with ancient operating systems while simultaneously being able to be updated to new functionality is not realistic. There are no apps or integrated systems that do this. For modern features in an application to be updated, one must have at the very least an OS that is still supported by the manufacturer.
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    leleicher45gmail
    Lyricist III
    Dec 31, 2017 11:52 AM UTC
    You had better change your Amazon.com advertising, then.
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    Larry
    bockersjv
    Local Superstar
    Dec 31, 2017 11:59 AM UTC
    Who are you referring to at You? jgatie is not a Sonos employee they, and the majority of us, are here to try and help fellow customers. Hopefully one of the Sonos staff will clarify if the latest controller version is compatible with XP. However for security reasons alone I would consider an upgrade to your PC OS.
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