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polarbearmusic
polarbearmusic
Trending Lyricist I
October 15, 2017
Answered

The majority of reviews for the update are NEGATIVE.

  • October 15, 2017
  • 32 replies
  • 1986 views
Is Sonos tracking user response to this update? I've been taking a screenshot of reviews from the Google Play Store daily. Here is a breakdown of the Play Store reviews from 10/7/2017 to 10/15/2017.

5 star: +8
4 star: -5
3 star: +32
2 star: +155
1 star: +396

I have attached screenshots for reference. At a ratio of 137.75 bad reviews (1 or 2 star) to every single good review (4 or 5 star), I think it's safe to say that most users don't like this update. I don't have stats from the Apple Store, but the reviews from there indicate IOS users have very strong negative reactions. From what I've seen on the forums, the response here is not much better.

Can we expect some type of fix soon?
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    Best answer by jeftjeft
    Its like we are being punished for owning Sonos with this new update please fix i have house full of your stuff

    32 replies

    Kumar
    October 16, 2017
    I think it's safe to say that most users don't like this update.
    No, it isn't safe because it is a fallacy well known to poll takers and statisticians. Users that like or are neutral about the update don't take the trouble to post to say so.
    Which isn't to say that all about the update is good, but a lot of the negative comment is resistance to change and the time taken to relearn. This reaction surfaces after every major refresh; not surprisingly, the version that the complainers want to roll back to, faced a similar barrage of criticism when it was released.
      polarbearmusic
      polarbearmusicAuthor
      Trending Lyricist I
      October 16, 2017
      While you are allowed your opinion, Sonos should have a better understanding about the statistical significance of negative to positive reviews for this release versus prior updates. Even after correcting for potential negative bias, the difference is likely too great to ignore.

      If you are unable to provide data around previous Sonos releases, please avoid posting here, as my question is for Sonos. Thanks.
        Kumar
        October 16, 2017
        In a public forum, that ask may be a stretch. Other users may be interested in knowing that the majority of posted reviews here on every upgrade have been NEGATIVE.
          jeftjeftAnswer
          Contributor I
          October 28, 2017
          Its like we are being punished for owning Sonos with this new update please fix i have house full of your stuff
            jeftjeft
            Contributor I
            October 28, 2017
            ive had Sonos for years - nothing as horrible as this update
              jgatie
              jgatie
              October 28, 2017
              The majority of the views were negative for the 5.0 version when it was released, the version you all love now and desperately wants back. I can show you posts and threads identical to these, with the same screenshots and the same complaints, in the weeks following the 5.0 release. People hate change. Give it time.
                polarbearmusic
                polarbearmusicAuthor
                Trending Lyricist I
                October 28, 2017
                My post refers specifically to reviews on the Google Play Store, because there is data to back up my statement. If you have a similar histogram of reviews from past releases, feel free to post it here.

                There is no point in continuing to belabor this. Sonos seems to have agreed to fix many flaws we have pointed out. The question is how soon can we expect these fixes?
                  User455388
                  User455388
                  Contributor II
                  October 28, 2017
                  I also hate hate the new update. I too have a house full of Sonos products, and have been very pleased with them for years.

                  Can't even conceive of how this got approved. Just a mess. Embarrassing, I no longer want to show off my system!
                  www.kimvanantwerp.com
                    BoredofBalham
                    Prodigy II
                    October 28, 2017
                    Its like we are being punished for owning Sonos with this new update please fix i have house full of your stuff

                    Fix what? Nobody can read your mind.
                    jgatie
                    jgatie
                    October 28, 2017
                    My post refers specifically to reviews on the Google Play Store, because there is data to back up my statement. If you have a similar histogram of reviews from past releases, feel free to post it here.

                    There is no point in continuing to belabor this. Sonos seems to have agreed to fix many flaws we have pointed out. The question is how soon can we expect these fixes?

                    I could give you a 45 page thread full of them, as well as another thread titled almost exactly like this one about terrible app reviews of the 5.0 release. But will it really do any good?
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