That's it, I've had enough

It's connect via Apple wireless.

I would suggest to monitor to the system for the time being, and get back to this thread, should you have see any more issues.

Yesterday it was working fine. Today it wouldn't play my selection.  I thought it a good opportunity to send a diagnostic report but it wouldn't do that either. I re-booted the computer and although Sonos could find my two rooms it couldn't display my music library. At the moment, it won't send diagnostics, won't play any music (as it can't see it) but it does show my two rooms although no longer grouped. As you can see, very frustrating...

Can you call sonos

No I haven't contacted Sonos because I usually sort it myself. The frustrating thing is that I have everything working fine, I even use my iPhone to control the system but then a few days later I think "Hmm, think I'll play some music" but guess what?  My library doesn't appear, or if it does Sonos plays for 20 minutes and then stops.  I don't believe that it's my home network. I use a laptop connected to my home network and stream movies without an issue. My latest effort was to download the latest version of the Sonos controller but that didn't do anything better.
It really is the most annoying system that I've ever purchased.
.....now I've got that off my chest I feel better.
Sonos Support is outstanding.  I have had multiple Sonos controllers connected to a PC and later a Mac since 2000.  Yes, I have been frustrated trying to troubleshoot it myself, but when you call tech support they always have a solution.  Ken Sweinberg Cary, IL

I called Sonos technical support and they were brilliant. Hopefully the problem has been solved and I am forever grateful!

Excellent news. Don't hesitate to call them back if the problem reappears.

Hello Vaughan,

we are sorry to read about your frustration regarding your experience with Sonos so far. 

Our systems don't show any contact history with our Technical Support Team. Do you have any reference numbers for us to look up ? 

Alternatively, we would like to have someone reach out to you directly. 

Regards, 

Daniel H. 

The trouble Daniel H is that Sonos speakers used to be about plugging them in, loading our library, and playing music. Now it's an exercise of updating, logging in, re-setting everything up, logging in again, more updates, functionality never improving (playlists????) and wait... more updates! Damn, I gotta login again.

We just want to play our music.

The trouble Daniel H is that Sonos speakers used to be about plugging them in, loading our library, and playing music. Now it's an exercise of updating, logging in, re-setting everything up, logging in again, more updates, functionality never improving (playlists????) and wait... more updates! Damn, I gotta login again.

We just want to play our music.

Doesn't do much for your complaint when you are replying to a 4 year old thread.

Hello Vaughan,

we are sorry to read about your frustration regarding your experience with Sonos so far. 

Our systems don't show any contact history with our Technical Support Team. Do you have any reference numbers for us to look up ? 

Alternatively, we would like to have someone reach out to you directly. 

Regards, 

Daniel H. 

The trouble Daniel H is that Sonos speakers used to be about plugging them in, loading our library, and playing music. Now it's an exercise of updating, logging in, re-setting everything up, logging in again, more updates, functionality never improving (playlists????) and wait... more updates! Damn, I gotta login again.

We just want to play our music.

There's already "active" threads addressing update concerns, please direct your comments there. That is, if you're actually looking for a solution rather than just noting your disapproval.