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Vaughan Patrick
Contributor I
March 19, 2015

That's it, I've had enough

  • March 19, 2015
  • 22 replies
  • 514 views
Playing music used to be an enjoyable experience before I got a Sonos system. I now spend more time trying to get Sonos to work than listening to music. I'm sick to death of it losing my speakers, my music library, stopping and starting when it does occasionally work and generally wasting my time. I plan to rip it all out and toss it in the trash!
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      22 replies

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      Vaughan PatrickAuthor
      Contributor I
      March 20, 2015
      It's connect via Apple wireless.
      Daniel H
      Daniel H
      Sonos Employee
      March 20, 2015
      I would suggest to monitor to the system for the time being, and get back to this thread, should you have see any more issues.
      Help others find useful posts by clicking the like button and selecting the best answer to your question.
      Vaughan PatrickAuthor
      Contributor I
      March 21, 2015
      Yesterday it was working fine. Today it wouldn't play my selection.  I thought it a good opportunity to send a diagnostic report but it wouldn't do that either. I re-booted the computer and although Sonos could find my two rooms it couldn't display my music library. At the moment, it won't send diagnostics, won't play any music (as it can't see it) but it does show my two rooms although no longer grouped. As you can see, very frustrating...
      Chris
      Chris
      Lead Maestro
      March 21, 2015
      Can you call sonos
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Ken_15
      Lyricist I
      March 21, 2015
      No I haven't contacted Sonos because I usually sort it myself. The frustrating thing is that I have everything working fine, I even use my iPhone to control the system but then a few days later I think "Hmm, think I'll play some music" but guess what?  My library doesn't appear, or if it does Sonos plays for 20 minutes and then stops.  I don't believe that it's my home network. I use a laptop connected to my home network and stream movies without an issue. My latest effort was to download the latest version of the Sonos controller but that didn't do anything better.
      It really is the most annoying system that I've ever purchased.
      .....now I've got that off my chest I feel better.
      Sonos Support is outstanding.  I have had multiple Sonos controllers connected to a PC and later a Mac since 2000.  Yes, I have been frustrated trying to troubleshoot it myself, but when you call tech support they always have a solution.  Ken Sweinberg Cary, IL
      Vaughan PatrickAuthor
      Contributor I
      March 22, 2015
      I called Sonos technical support and they were brilliant. Hopefully the problem has been solved and I am forever grateful!
      Withanee
      Prodigy I
      March 22, 2015
      Excellent news. Don't hesitate to call them back if the problem reappears.
      GetTogetherSonos
      Lyricist III
      April 10, 2019
      Hello Vaughan,

      we are sorry to read about your frustration regarding your experience with Sonos so far. 

      Our systems don't show any contact history with our Technical Support Team. Do you have any reference numbers for us to look up ? 

      Alternatively, we would like to have someone reach out to you directly. 

      Regards, 

      Daniel H. 

      The trouble Daniel H is that Sonos speakers used to be about plugging them in, loading our library, and playing music. Now it's an exercise of updating, logging in, re-setting everything up, logging in again, more updates, functionality never improving (playlists????) and wait... more updates! Damn, I gotta login again.

      We just want to play our music.
      jgatie
      jgatie
      April 10, 2019


      The trouble Daniel H is that Sonos speakers used to be about plugging them in, loading our library, and playing music. Now it's an exercise of updating, logging in, re-setting everything up, logging in again, more updates, functionality never improving (playlists????) and wait... more updates! Damn, I gotta login again.

      We just want to play our music.

      Doesn't do much for your complaint when you are replying to a 4 year old thread.
        spydrwebb
        spydrwebb
        Prodigy I
        April 10, 2019
        Hello Vaughan,

        we are sorry to read about your frustration regarding your experience with Sonos so far. 

        Our systems don't show any contact history with our Technical Support Team. Do you have any reference numbers for us to look up ? 

        Alternatively, we would like to have someone reach out to you directly. 

        Regards, 

        Daniel H. 

        The trouble Daniel H is that Sonos speakers used to be about plugging them in, loading our library, and playing music. Now it's an exercise of updating, logging in, re-setting everything up, logging in again, more updates, functionality never improving (playlists????) and wait... more updates! Damn, I gotta login again.

        We just want to play our music.

        There's already "active" threads addressing update concerns, please direct your comments there. That is, if you're actually looking for a solution rather than just noting your disapproval.
        Beam, Sub, 2 x P:1 -- 5.1 (video) / 2 x P:3 (music) / 2 x gen1 One (music) ----> ever evolving setup, as they say...
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