Terrible User Interface

Forum|Forum|8 years ago
November 15, 2017
71 replies
2775 views

First, I want to say I am fully invested in Sonos with speakers all throughout my house and surround sound around my TV. Please fix the UI on the app.

Why is the UI on the mobile app so counterintuitive?????

I've been using Sonos from the original play 5's and I have to say that the UI use to be great. Recently, it has progressively gotten worse, until it's finally unusable. The app actually suggests controlling Sonos from Pandora.

Keep this up and I'm sure you'll lose even more market share to Google and Apple.

Please listen to your users and fix this terrible or UI or put it back the way it used to be.

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M

macksoneh

Lyricist I

I totally agree.
SONOS
Worst UX ever!

SONOS PLAY 1 was a Christmas gift from my company. It's two months ago.
I've attempted to configure a speaker to work with my Windows laptop.
Everything about configuring the speaker, which really should be a plug and play experience for a user, has been so counter-intuitive.

The over-all user experience of this "smart speaker" is the worst of any electronics devices I've used at work or home. At home recently I installed network of security CAMS to a LINUX set-top box. At work I configure servers and develop various software applications, including embedded wearable medical device. So this whole user experience of setting up an account and downloading "Manager", and let user select options, because the device is not smart enough to deduce what a user wants to do. After all it's not a smart phone, it's a speaker.

Most likely, I will not purchase additional units from SONOS, but would buy something else to setup smart speaker system.

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