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Contributor I
December 16, 2021

Terrible app

  • December 16, 2021
  • 17 replies
  • 324 views

Why does Sonos have such horrendously incompetent developers? That must be the case considering the constant plethora of issues I experience with multiple devices. There are too many to even mention. Does Sonos not make enough money that they can afford competent developers? Sonos must be the most unreliable and unstable app on my devices. Constantly losing connection to Spotify, constantly requiring login, constantly disconnecting, constantly losing the connected devices, constantly etc etc etc.

 

Such a great product with such terrible coding. It's a shame but I won't be replacing them with more Sonos. I'll be finding something else for sure. 

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    17 replies

    Enthusiast II
    December 16, 2021

    It's not the greatest of apps and it's rating of 3.2 / 5 from over 85,000 feedbacks on Google Play Store backs up this assertion. A regular problem I have at the moment is when playing a new album (from the same source - hard drive plugged into router) it takes ages for the album artwork and songs titles to catch up, even if I close and re-open the app. I'm sure it will right itself but I'm also sure something else will start going wrong somewhere else along the line. I can understand the OP's frustration and it's almost a pity that this forum is overcrowded with fanboys and fangirls who take great offence when people complain about their beloved Sonos!

    I would raise a ticket with CS about my current issue but I really don't want to start faffing about changing router channels and settings etc. I've been sent down that rabbit hole the couple of times I've used CS. Both times, it made matters worse.

    ratty
    December 16, 2021

    The original post bears all the hallmarks of a bent local network.

    No mention of diagnostics being submitted, nor of Sonos Support’s response, but I’d bet they’d spot the packet loss in an instant given half a chance. They might also be able to suggest a possible cause.

    Enthusiast II
    December 16, 2021

    This thread screams troll.

    It screams frustration.

    ratty
    December 16, 2021

    This thread screams troll.

    It screams frustration.

    Then why has the OP not done something about it? 

    December 16, 2021

    Surely the OP is just a troll? Not worth any more of anyone's time IMO.

    December 16, 2021

    This thread screams troll.

    It screams frustration.

    I have seen genuine frustration in posts on here and I have seen trolling.  There is a world of difference between your contributions and the OP's. And yes I am unashamedly a Sonos fanboy.

    melvimbe
    December 17, 2021

    This thread screams troll.

    It screams frustration.

     

    First post, no mention of specific issues, full of insults to trigger people, user profile setup to offend...

    Danny