Support Spotify Connect to allow users to use the Spotify app as the controller.

Hi folks, There's not much to say at the moment but we'd like everyone to understand where we're coming regarding the announcement from Spotify. Sonos is a platform for music lovers and we want Sonos customers to enjoy all the music on earth from whatever source they choose. We have an excellent partnership with Spotify which is, and will continue to be, an important part of many of our customers music listening experience on Sonos. Thanks for your continued support.
I've been following this thread for a while... and i can't express how disappointed I am regarding this issue. Specially for the lack of response from the SONOS team. I thought I bought a premium quality product from a respectable company, not from a Chinese phantom company that doesn't answer any questions or gives support to it's users. If you guys are not going to implement spotify connect, just SAY it. We the customers, will take care of the rest. Thanks. 

Alex,

We understand where you're coming from and we hear your point of view.  

Sonos is committed to our partnership with Spotify.  We love Spotify and we haven't stopped improving the Spotify experience on Sonos.  As a recent example, in October of last year we added the ability to Star Spotify tracks direct from a Sonos Controller.

We have no plans to support Spotify Connect at this time, both parties have been upfront about this decision since the initial Spotify Connect announcement last year.  We have not published the details of this decision for our own internal reasons (which I will also not get into).

You're welcome to share your opinion here and wherever else you wish, as well as to examine other options if that's what you'd like to do.

Thanks,

John

John, what a let down. It really sounds to me that you/Sonos feels you are too big to fail?

I find it hard to believe that Sonos will be able to pull anything from their hat to match or over go Spotify Connect. If a rabbit is being born, it might be a good idea to spill the beans early before users start to slip away - both existing and potential new ones.

I have 10 devices and 1 controller. Been promoting Sonos for many years and been reason for many additional purchases among friends and family.

I will strongly consider looking to the competition which are nearing in these last few months.

I mostly use Spotify and some Tune-in.

I miss Spotify Radio and I miss being able to control my speakers from the far superior app that Spotify have created and constantly improve.

Instead of trying to only keep your own controller software in the market, why not either implement Spotify Connect or push your Play on Sonos feature to the streaming services like Spotify, Wimp, Tune-in etc. Actually I'd prefer the last one over Spotify Connect only as it would give similar features in different apps and also the ability to control the zones which as I understand, would not be possible with Spotify Connect.

Please stop the bullshit and come clean so that we have proper information to go into 2014 with.

Thank you in advance,
A long time customer, friend, supporter and marketer.

It always baffles me why companies spontaneously decide to self-combust via bad customer service. We are witnessing such a moment. The "internal reason" is probably, well, internal: the Sonos software is VP Engineering's pet project (or worse yet, the CEO's pride) and no matter how detrimental or dysfunctional, it will be the one and only answer and you, people that spent thousands on this system, go take a hike.

However, this is not John's (the customer representative's) fault. Venting at him is useless. If we want any impact, the only way to get it is to target the company's board (KKR, Index Ventures etc) - the only people that actually can effect change where internal egos are involved. Find their emails, point them to this discussion, and tell them how you find the company's attitude demeaning and will actively report your Sonos experience to the press.

Hi folks, There's not much to say at the moment but we'd like everyone to understand where we're coming regarding the announcement from Spotify. Sonos is a platform for music lovers and we want Sonos customers to enjoy all the music on earth from whatever source they choose. We have an excellent partnership with Spotify which is, and will continue to be, an important part of many of our customers music listening experience on Sonos. Thanks for your continued support.
I am happy to see more people reacting to this thread. I hope SONOS will reply and give us a status.

################################################# EFFECTIVE WAY TO RAISE YOUR VOICE: Write to ceo@sonos.com -> this is a redirect to Johns mailbox. And believe it or not, I wrote him months ago on this, I can see on tracking pixel that he has read the email. Though no reply but he is aware on the issue. So please do as I have done and right that incredible powerful guy all your thoughts, feelings, fears and open opinion. ---->>>> Be smart and use this chance. I am currently watching out at the CES for a system to take over the role of my osbsolote sonos hardware. #################################################

Just bought a Sonos system, my first, and now I need to return it. I just assumed the Spotify interface would work better, and knowing Spotify exists, it makes no sense to me why Sonos wouldn't drop it's own internal development on the Spotify portion of its Connect platform and just use Spotify's.

Too bad, bye Sonos.

The solution is, there is no solution and they aren't sorry about it.

Hi folks, There's not much to say at the moment but we'd like everyone to understand where we're coming regarding the announcement from Spotify. Sonos is a platform for music lovers and we want Sonos customers to enjoy all the music on earth from whatever source they choose. We have an excellent partnership with Spotify which is, and will continue to be, an important part of many of our customers music listening experience on Sonos. Thanks for your continued support.
We bought expensive Sonos components because Sonos put in our mind that it is the best choice to enjoy music, but it certainly turns out that it is one of the worst choices you can make. I paid over 1000 € for those components, as a christmas gift for my girlfriend. You can't imagine how incredibly disappointed we were, when we found out that it is not possible to combine Sonos and our Spotify music listening behaviour. 

We feel tricked and lied to and I bet my car that there are thousands of people feeling the same way!!!

Shame on you Sonos!!!

What a stupid decision from SONOS. Instead of making your product as versatile as possible, you close your system only to match your ego. You're not Apple guys. Your products are not that revolutionary, and if any, they gave other companies an idea to perfect other new products that really adapt to public demand. Just by looking at the DTS and SPOTIFY CONNECT threads here on the forum I can see very clear that i have no more business following this thread or considering new purchases from the already dead SONOS company. BYE, BYE!.