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Contributor I
September 9, 2020

Stop updating for just little tweeks

  • September 9, 2020
  • 16 replies
  • 515 views

You keep doing updates for stupid little tweaks nobody Really cares about and screwing up our systems every time. Once again I just spent over an hour uninstalling and reinstalling your app, unplugging and replugging in all 6 of my speakers. Disabling Sonos in alexa, re-enabling Sonos. Searching for speakers in the Sonos app. 
Once again I have everything working. Next week you will tweak some other setting and there goes the whole system again. 
Wait until you actually have an update people care about. 

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16 replies

Ken_Griffiths
January 7, 2021

Turn off automatic updates in the Sonos App ‘settings/system/updates’ then just refuse App updates or/and switch off automatic App updates on whatever controller device you are using (just Google that for your device/operating system).

The usual warning however goes with doing that, as some updates maybe there to eliminate emerging security vulnerabilities. 

January 7, 2021

And where - in all of that - is there a simple step-by-step guide to make it happen?  Going to all this trouble really shouldn’t be the default option.  Give the user a simple *switch* that closes everything and blocks the updating until reset.

And BTW - there’s now nowhere obvious on the PC to turn off auto-updates.  SONOS removed that facility some time ago.

You don’t need to turn off auto-updates on the PC controller.  This option refers to system updates, which can be turned off on any mobile app.  The ability to do this on a computer went when most system management capability was removed from the desktop controller.

The desktop controller itself never updates automatically.

There is a simple switch for system updates, but Sonos cannot put a switch in the Sonos system that controls your settings for the Google Play Store and the Apple App Store (I am pleased to say)..

This isn’t difficult.  i have turned off auto updates on Play Store and in the Sonos app.  No update happens until I choose.  When i do choose, FWIW, it always goes through without a hitch.

January 7, 2021

One further general observation, based on long experience on the forum.  When there hasn’t been a recent update, and something suddenly goes wrong on their system, people come on here and say ‘something has gone wrong with my system’.  When there has been a recent update they say ‘the update screwed my system’.  It almost never is the update.

melvimbe
January 7, 2021

I have no idea how it screwed it up - but it certainly did.  Could not possibly have been caused by anything else.  Update ran and immediately afterwards PC could not connect to the router and it took weeks of tweaking to overcome the issue.  I now have to rely on an ethernet connection rather than WiFi which still drops out for no reason, sometimes more than 10x a day.

I suspect it did something to the firmware in the router - and I’ve no way of fixing that.

 

 

I don’t see how a Sonos update would update your router’s firmware.  In order for that to happen, your router security would have to allow that, and Sonos would have to have familiarity with firmware for the 1000s of different router models and versions out there.  Even if it’s not firmware, but a configuration change, Sonos would have to access somehow to do so.

I would guess that you are using Sonos devices wireless, and the update to Sonos changed how Sonos is communicating wirelessly.  Perhaps that put a bigger burden on your WiFi network or causing interference issues. It’s also entirely possible that some thing else has changed on your wireless network, something you don’t believe has an impact, that is causing the issue.  B

 

 

 

Danny
jgatie
January 7, 2021

One further general observation, based on long experience on the forum.  When there hasn’t been a recent update, and something suddenly goes wrong on their system, people come on here and say ‘something has gone wrong with my system’.  When there has been a recent update they say ‘the update screwed my system’.  It almost never is the update.

 

There was one time a Sonos device actually was negatively affected by an update - The Playbar fiasco.  It was a single device, and the bug was only seen in certain configurations.  The main thread reached 100 pages in a couple days, and there were dozens of other sub-threads on the subject. 

This is why I find it hilarious that a dozen or so people come here after an update claiming “The update screwed up my system!”.  Nevermind paranoid nonsense like a Sonos update somehow rewrote a router’s firmware.

January 7, 2021

Going to all this trouble really shouldn’t be the default option.  Give the user a simple *switch* that closes everything and blocks the updating until reset.


I totally agree - if only Sonos provided it...

And BTW - there’s now nowhere obvious on the PC to turn off auto-updates.  SONOS removed that facility some time ago.

Yes, that’s out of date - but until recently I was running an old version, hence the comment. Certainly not in S1...