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matt harms
Contributor II
Jun 28, 2015 1:29 PM UTC

Stop the indexing process

My music library has been indexing for days.  
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    5 replies

    Afroviking
    Enthusiast I
    Jun 28, 2015 4:06 PM UTC
    It shouldn't take longer than 5 or 10 minutes to index the largest libraries , what operating system are you using and what kind of storage device are you trying to add? in theory disconnecting your Sonos devices ought to do the trick. To understand the root cause, I suggest you submit a diagnostics, https://sonos.custhelp.com/app/answer...
    And then contact Sonos support! Good luck!
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    pgsalmo17
    Lyricist III
    Dec 30, 2016 9:55 PM UTC
    Misery loves company....so has mine. No solution. Tried powering down. Nada.
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    Max P
    Max P
    Sonos Employee
    Jan 10, 2017 2:23 PM UTC
    Misery loves company....so has mine. No solution. Tried powering down. Nada.
    Hi, sorry for the delay. Is your system still experiencing the same issue? If the music stored on a Mac or PC? Also, how is the computer connected to the network?
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    pgsalmo17
    Lyricist III
    Jan 10, 2017 8:23 PM UTC
    Using Synology cs407e NAS. Had 2 folders one for music and one for audio books. Removed the book folder and issue was resolved.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Jan 10, 2017 10:06 PM UTC
    Great, glad you got it sorted out. Let us know if we can help with anything else.
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