Skip to main content
brymills
Enthusiast I
December 28, 2020

Stop nagging about S2!

  • December 28, 2020
  • 16 replies
  • 1600 views

Every time I login to Sonos it nags me to check for S2 compatibility.  I know full well I have perfectly functioning components that are not compatible with S2.  Why do you have to nag me every day??

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    16 replies

    Show previous replies
    Ken_Griffiths
    Ken_Griffiths
    July 14, 2021

    @newspoontee

    I must just be lucky then, as my S1 App (v11.2.9) hasn’t nagged me to upgrade in ages. Maybe it’s because I have a mix of S1 only - and - S1/S2 compatible devices setup within an S1 Household, with automatic-updates switched off. Although I do have a separate S2 HH besides, but that’s on an entirely different Household ID and Sonos Account entirely.

    I can’t recall the last time the S1 App bothered me in the way mentioned. 

    newspoontee
    Lyricist I
    July 14, 2021

    Correct: I have S1 and S2 comparable products. It asks me repeatedly. I go through the “not now” process every few days when I get tired of being nagged, it goes away but always comes back. Couldn’t be more annoying. 

    Keithmac
    Virtuoso
    July 16, 2021

    Did you all get to the "Stay on S1" option and click it on the compatibility checker?.

    I actually bought a piece of S1 only kit just to fail the test for S2 and touch wood I haven't had anymore annoying messages.

    There is a recent S1 update so may be worth checking that out, possibly that has also dealt with the S2 messages?.

    Mmmmmmmmmmaaaatt
    Lyricist I
    June 7, 2022

    For everyone complaining about this prompt across several threads:

     

    Sonos is well aaware this prompt is annoying and that is by design. What they’re doing is engaging in what’s called a Dark Pattern — this is when software is designed to manipulate or frustrate the user into a decision that favors the software maker. 
     

    It’s super unethical and gross, but Sonos has apparently concluded they can get away with it. I’m sure on one level they aren’t exactly happy about pissing people off, and it’s possible some of the PMs have reservations about this design decision, but in the end they want money more than ethics and so this is where we are. 
     

    It’s disappointing but not surprising given some of the other decisions they’ve made, particularly around the S2 upgrade and bricking devices. 

      106rallye
      106rallye
      June 7, 2022

      Is this just your conclusion or were you at the table when Sonos management allegedly decided to do this?

      LordArioch
      Lyricist II
      November 12, 2024

      Hi @brymills.

      Thanks for reaching out, let me check it for you.

      To avoid this prompt, I recommend turning off the S2 update reminders. Using the Sonos App, go to:

      System > System Tools > System Compatibility Check and complete the prompts to stay on S1.

       

      Let me know how that goes.

      That does not work. There are no prompts beyond that. Just what looks like a static page with an upgrade now sign at the bottom.

        Terms & ConditionsAccessibility statement