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Roel Janssens
Roel Janssens
Trending Lyricist I
October 17, 2020
Answered

Spotify "connect to a device" doesn't list Sonos speakers

  • October 17, 2020
  • 14 replies
  • 4397 views

When I run the Spotify application on my Windows 10 laptop it (almost) never finds my Sonos speakers. When I start the Spotify app on my Android or Apple phone it immediately shows all available devices. When I start the Sonos app on my laptop it also finds the Sonos speakers within a second. All my devices are on the same wifi network and same vlan. The problem seems to be in the Spotify Windows client. Or is it something in the Sonos system?

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    Best answer by Roel Janssens

    I have found a workaround!

    The Sonos speakers are always visible on my mobile but not always on my laptop. When I first grab my mobile i must pick one random song and play it on one of the Sonos speakers.
    After this I start Spotify on my laptop and the green bar at the bottom immediately shows what it’s currently playing on that previous Sonos speaker which I had chosen on my mobile.
    Now I can browse through Spotify on my laptop and play it onto the Sonos speaker because now Spotify sees the speaker.

    I’m still curious why this happens though. Why does my mobile have to ‘wake up’ the Sonos speaker so my laptop can use it?

    14 replies

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    Rowena B.
    Rowena B.
    Retired Sonos Staff
    January 9, 2021

    Hi @BobbyBobby, 

    Thank you for reaching out to the Sonos community and for letting us know about your concern.

    To help you out with this, allow me to ask a few questions to isolate the issue.

    • Are you using the latest app versions of Sonos and Spotify apps?
    • In the Sonos app, do you see all your speaker rooms?
    • Have you tried using other devices?
    • Is your mobile device connected to the same WiFi network as your Sonos speakers?

    ​

    It might also be helpful if you can submit diagnostic reports, from your desktop and your mobile device, just in case something stands out there. Please reply with the confirmation numbers in your response. 

    Let me know if you have any further questions or concerns, I'll be glad to assist you.

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    Moepod
    Contributor I
    February 4, 2021

    My problem fits the headline perfectly. I use Spotify with a win 10 Desktop a iPad and an android 10 mobile and a win 10 laptop.

    But mainly I want to use my mobile, I find that more comfortable. The desktop uses a lot of electricity. 
     

    I used to have this problem on and off lately. Sometimes I could find the Sonos on my mobile Spotify app or the iPad, but not my desktop. But lately Sonos doesn’t show up in „devices“ in Spotify on any of the devices i use. All the other device the mobile the iPad the Desktop the laptop even the google home everything shows up in the Spotify app. Only Sonos doesn‘t want to join us.

    i can use the Sonos App to stream Spotify from my mobile and from the desktop and stream local files as well. But it regularly skips Spotify titles. Says it can’t connect to Spotify, but plays the next track from Spotify without any problems. And sometimes it simply stops midtrack and jumps to the next.

    i have checked for updates on all devices. I switch the channels for Sonos and WiFi from 6 / 11 and vice versa. I reconnected the account. I even reinstalled the apps. I restarted the speakers. I did a reset and  I changed from wired to wireless and back. 

    i don’t know what else to do.
     

    Oh and I could AirPlay Spotify from my iPad.

     

    my diagnostics: 1963558234

     

     

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    February 6, 2021

    Hi @Moepod,

    Thanks for reaching out to the Sonos community and for your detailed description of your concern. We appreciate all your effort in trying to resolve the issue. At this point, I would recommend contacting our phone support for more in-depth troubleshooting steps. It would be great if you can provide our team with your full network setup including the make and model to check for hardware compatibility. Please let us know if you have any further questions or concerns, we'll be glad to assist you.  

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    cody 123
    Lyricist I
    February 27, 2021

    unplug your sonos speakers for 1min then plug them back in and switch on.

    works for me every time.Good luck

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