Contributor II

Sonos was unable to add the music folder. Reason: Unable to add the shared folder "\\COMPUTER\Music" to your music library (1002).

Forum|Forum|12 years ago
January 3, 2014
6 replies
1054 views

I have installed the Sonos Controller app on my Windows 7 computer, but when I attempt to add my Music folder I get the following error: Sonos was unable to add the music folder Reason: Unable to add the shared folder "\\Computer\Music" to your music library (1002). I have tried connecting to other shares without success.

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D

dbradley494

Lyricist II

My was fine up until 2 days ago and i now get the same error( Unable to add the shared folder "\\Computer\Music" to your music library (1002). followed most of the advise on here and nothing.

Keith N

Sonos Staff

dbradley494: In most cases where there are troubles with Music Libraries not being able to be added, I recommend that you give our technicians a call if possible. It is significantly easier to walk through your computer over the phone during a remote screen share session. Our contact information can be found here.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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Keithmac

Virtuoso

Probably because Windows have turned off SMBv1 support due to vulnerabilities, worth a look..

T

trunky

Lyricist I

Probably because Windows have turned off SMBv1 support due to vulnerabilities, worth a look..

Was there an answer to this problem? I'm experiencing the same issues and have no idea how to fix it.

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kenldekock

Lyricist I