Contributor II

Sonos was unable to add the music folder. Reason: Unable to add the shared folder "\\COMPUTER\Music" to your music library (1002).

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I have installed the Sonos Controller app on my Windows 7 computer, but when I attempt to add my Music folder I get the following error: Sonos was unable to add the music folder Reason: Unable to add the shared folder "\\Computer\Music" to your music library (1002). I have tried connecting to other shares without success.

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dbradley494

Lyricist II

My was fine up until 2 days ago and i now get the same error( Unable to add the shared folder "\\Computer\Music" to your music library (1002). followed most of the advise on here and nothing.

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Keith N

Sonos Staff

dbradley494: In most cases where there are troubles with Music Libraries not being able to be added, I recommend that you give our technicians a call if possible. It is significantly easier to walk through your computer over the phone during a remote screen share session. Our contact information can be found here.

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Keithmac

Virtuoso

Probably because Windows have turned off SMBv1 support due to vulnerabilities, worth a look..

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trunky

Lyricist I

Probably because Windows have turned off SMBv1 support due to vulnerabilities, worth a look..

Was there an answer to this problem? I'm experiencing the same issues and have no idea how to fix it.

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