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MATT BATEMAN
Contributor I
August 12, 2013

"Sonos was unable to add the music folder"

  • August 12, 2013
  • 57 replies
  • 6318 views
Hi Just installed Sonos and can stream radio etc fine. However I can't seem to add folders to my music Library. I'm trying to add a music folder that's on my internal hardrive and I keep getting the message "Sonos was unable to add the music folder, Reason: The computer "BATEMAN-Laptop" cannot be found. Thanks, Matt
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    Midnightsun
    Contributor I
    December 21, 2014
    I also have had numerous issues with the system. Every time I want to use it when we have guests over it seems to not want to work. I have several rooms on several devices hooked up and am way too deep into this to back out. I may have found this issue as there was an apostrophe in my computers name which is said to cause issues. I corrected this last weekend and so far so good but with all the problems I have had over the years my hopes are rather low. One thing for sure is none of my friends will ever buy a Sonos after seeing my system on the blink time and time again. In fact my best friend just went out and bought a Denon Heos system.
    Bob_57
    Lyricist II
    December 23, 2014
    Having similar problems with locating my iTunes Library on my MacbookPro (10.8.5). Sonos worked fine until the latest software update and about the same time I renewed my router. Numerous reboots, uninstalls, unplugging, just to get the system working again.
    Streams internet music fine but try and add my iTunes music that is on the Mac and it doesn't want to know. On the other hand I can play the content on another device (iPad mini and iPhone 6 both work). Firewall is off.
    From what was a problem free introduction to the Sonos system things are becoming frustrating. Thankfully have only invested in two Play1's and the Bridge was free.
    May have to revert to good old hard wired technology and get a new amp for my hifi system and turn the Play1's into bookends...

    Update
    Having 'loaded' the "Queue" with tracks from my iPad mini and left the system playing for a couple of hours, I again tried to link my iTunes Library to the Sonos Controller on my MB. Blow me, it recognised the library and seems to be back on an even keel!

    Odd......
    jero_1
    Lyricist I
    December 27, 2014
    Dear all,

    apparently I solved this problem by following these steps:

    - go to system preferences
    - go to sharing
    - enable file sharing
    - then, go to options…
    - enable share files and folders using SMB (windows)
    - enable an account, you have to enter your password
    - then click done, close sharing, close preferences

    this worked for me. Hopefully it will work for you.
    User77586
    Lyricist I
    January 2, 2015
    Hi All,

    I've been wrestling with this for some hours now too. I'm completely new to Sonos, and was unable to set up my music for the first time. I'm running on an old Macbook with OSX 10.6.8 (Snow Leopard). I tried disabling my firewall (didn't work) and set up the firewall following the Sonos instructions (didn't work). Tried Jero's advice above (didn't work), but then, returning to File Sharing, I right clicked the 'Music' folder (which I had added to the Shared Folders list), and clicked 'Apply Permissions to Enclosed Items'. After doing this, I've managed to get the Sonos working.

    Not sure if this will be the end of my troubles, but thought I'd share in case it helps someone else..
    Peter_208
    Lyricist I
    January 17, 2015
    I have enabled all of the sharing in the preferences and this still is not working on 10.10.1. Any news?
    Gareth_17
    Contributor II
    January 18, 2015
    Am also having problem with music library on Mini Mac running Yosemite 10.10.1. Suggestions ?
    Martin_110
    Lyricist II
    January 23, 2015
    I had the same problem on a PC with Windows 7 64 bit. I solved it by sharing my Music folder manually (added Read permissions to Everyone and disabled password settings because in my local network I'm safe with such settings) and then entering full IP and path to it in Sonos Music Library Settings. It looks like this:
    \\192.168.1.2\music
    And it works.
    It seems, for some reason in some specific occasions Sonos device cannot resolve Windows computer name to its IP address, that's why you might need it to enter it manually. This solution has some drawbacks: IP address might change if you happen to restart your home router and you'll have to readd your library again with new IP. But I think this should rarely happen. To be sure, you can configure your main media sharing computer to have static IP with your router, if you know how to do it.
    BarbaraZulauf
    Contributor I
    February 27, 2015
    didn't  work for me.
    BarbaraZulauf
    Contributor I
    February 27, 2015
    have you resolved this problem?  Same problem here.
    Henry Foster Carr
    Lyricist I
    March 9, 2015
    Am also having problem with music library on Mini Mac running Yosemite 10.10.1. Suggestions ?


    mate i havent figured it. play perfect flac from samsung phone. but cant add the folder from my yosemite mac. what a downer
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