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MATT BATEMAN
Contributor I
Aug 12, 2013 9:18 AM UTC

"Sonos was unable to add the music folder"

Hi Just installed Sonos and can stream radio etc fine. However I can't seem to add folders to my music Library. I'm trying to add a music folder that's on my internal hardrive and I keep getting the message "Sonos was unable to add the music folder, Reason: The computer "BATEMAN-Laptop" cannot be found. Thanks, Matt
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    57 replies

    Gunnar J
    Retired Sonos Staff
    Aug 12, 2013 1:53 PM UTC
    Hi Matt, Do you have a firewall installed? If so, please have a look at this guide on how to configure your firewall software: https://sonos.custhelp.com/app/answers/detail/a_id/692/~/firewall-and-internet-security-software Keep me posted on your progress.
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    User797378
    Lyricist I
    Sep 12, 2013 10:14 PM UTC
    I had the same problem and disabling the firewall makes it work, but I can't figure out how to change my settings so I don't have to disable it. My firewall isn't listed at the link (PrivateFirewall). Can you advise me as to what type of setting I'm trying to change? Or is there some permission I need to grant? Thanks!
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    Esc_1
    Lyricist II
    Jul 18, 2014 7:07 PM UTC
    Gunnar, This is still an issue. has anyone found a solution?
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    blueline
    Lyricist I
    Jul 20, 2014 4:13 AM UTC
    I have this problem now. no firewall.
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    gdramirez
    Lyricist I
    Jul 24, 2014 1:55 AM UTC
    I'm having the same issue but I'm running OS X Yosemite as I'm beta testing it. Sonos may want to look into Yosemite as something in the new OS doesn't allow Sonos to share the Music folder I keep getting denied. I even tried manually.
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    Esc_1
    Lyricist II
    Jul 24, 2014 5:00 PM UTC
    In my situation, we had two network connections to the iMac for business reasons. We disabled one, plus the wifi, and the music folder seem to map. Not sure why Sonos cannot map a local folder with two network connections.
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    Michael_238
    Lyricist I
    Jul 26, 2014 7:42 AM UTC
    I'm having the same issue but I'm running OS X Yosemite as I'm beta testing it. Sonos may want to look into Yosemite as something in the new OS doesn't allow Sonos to share the Music folder I keep getting denied. I even tried manually.
    Same issue here, is Sonos fit for Yosemite?
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    Rufus_1
    Lyricist I
    Jul 27, 2014 10:36 AM UTC
    I'm having the same issue but I'm running OS X Yosemite as I'm beta testing it. Sonos may want to look into Yosemite as something in the new OS doesn't allow Sonos to share the Music folder I keep getting denied. I even tried manually.
    same here 
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    johnufc
    Contributor I
    Jul 28, 2014 3:10 PM UTC
    me too
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    Robbie_4
    Lyricist I
    Aug 25, 2014 8:26 PM UTC
    I moved my music folder to a new user account on my mac so that I could delete the other user. I've tried adjusting the permissions, repairing the permissions, checking for firewalls, etc. and I can't re-add the same folder to my Sonos library. Please help!
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