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gilhoose
Contributor I
Feb 15, 2019 12:41 PM UTC

Sonos volume on iPhone

Hi up until this morning I was able to control my music volume with my iPhone. I used Deezer and spotify and both have been ok until today. Now I have to physically use the volume on the app. This is very inconvenient. Any ideas.
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    1 reply

    Keith N
    Keith N
    Sonos Staff
    Feb 15, 2019 6:20 PM UTC
    Did you happen to add any new Apple products to the network, like an AppleTV?

    If you have an AirPlay-capable device in your household with AirPlay enabled, it will no longer be possible to control your Sonos system from the lock screen of your iPhone or iPad when using the Sonos App to initiate playback. This includes the use of the hard volume buttons from the lock screen. It is still possible to use the hard volume buttons to adjust Sonos volume from within the Sonos app.

    If you aren't using AirPlay, you have the option to disable third-party AirPlay endpoints and continue using lock screen control on Sonos. We recognize this isn't an ideal solution for those who use AirPlay regularly at home, but if you prefer to continue using lock screen controls, refer to the device manufacturer’s instructions for disabling AirPlay.
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