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englishpointmarina
Contributor I
Sep 27, 2022 3:17 PM UTC
Answered

sonos update

hi guys...can you please help me to update my sonos product?….am not able because am using an old firmware

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    Belly M
    Belly MAnswer
    Sep 27, 2022 5:08 PM UTC

    You will need to telephone Sonos as this is the only way old system can be updated.

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    Belly M
    Belly MAnswer
    Sep 27, 2022 5:08 PM UTC

    You will need to telephone Sonos as this is the only way old system can be updated.

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      Airgetlam
      Airgetlam
      Sep 27, 2022 5:39 PM UTC

      If indeed the controller process for updating is failing, you do need to contact Sonos support, they’ll put together a special “update” for you, and point you to it so that you can update your product. 

      In general, though, you should be able to update using the Sonos controller, by going to Settings>System>System Updates>Check for Updates.

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      Bruce
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