Sonos unable to connect to music library

Forum|Forum|9 years ago
January 30, 2017
5 replies
719 views

I have a new Dell inspiron 5000 series and I have been unable to add the music library to my Sonos app. The music is held in Itunes under the Music folder. I have disabled the Norton firewall and changed other firewall options as per your support document, still to no avail. I have checked the security on the share and it allows Sonos read/write access...Any ideas?

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bockersjv

Local Superstar

Check the network setting in Windows are not set as public.

T

TonyfullyAuthor

Contributor I

Thanks...but the network is set to private

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Beba63

Contributor I

I'm having the same problem and have tried everything. It's frustrating that there aren't more answers to this topic.

Stuart_W

World-Class Superstar

I'm having the same problem and have tried everything. It's frustrating that there aren't more answers to this topic.

That's because when you consider the number of different combinations of router/wired or wireless/Computer/NAS/Controllers/Operating Systems/Firewalls etc the variations are beyond counting.

Start your own thread in which you describe your set-up AND the problems you are having with the text of any error messages.

"I'm having the same problem" means the community and Sonos have no information to go on to help you.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

B

Beba63

Contributor I

Ok, makes sense when you put it like that. I will start my own thread. Thanks.

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