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User177777
Contributor I
Mar 16, 2015 6:50 PM UTC
Question

Sonos Unable to add Music Folder

Sonos was unable to add the music folder The computer Shirleyanders1 cannot be found
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    13 replies

    Chris
    Chris
    Lead Maestro
    Mar 16, 2015 6:58 PM UTC
    Computers and their firewalls can be a little picky sometimes.

    The first thing I always try is installing the Sonos app on the computer that has the folder you want to share.  Then using the app on that computer to add the folder.  A lot of times that makes it much simpler and works.

    If you are already trying to add from that computer or another device, post what kind of computer it is.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    User177777Author
    Contributor I
    Mar 16, 2015 7:03 PM UTC
    This is a Macbook Pro running 10.6.8
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    User177777Author
    Contributor I
    Mar 16, 2015 7:04 PM UTC
    I have already changed the computer name in the system preferences. No firewall running
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    Chris
    Chris
    Lead Maestro
    Mar 16, 2015 7:21 PM UTC
    Did you install the Mac Sonos app on the computer and try adding via the Sonos app on the MacBook (made lot easier for me last time I had issue).
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    User177777Author
    Contributor I
    Mar 16, 2015 7:27 PM UTC
    Yes, that was the way I installed.
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    Chris
    Chris
    Lead Maestro
    Mar 16, 2015 7:29 PM UTC
    So no luck?
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Mar 16, 2015 7:30 PM UTC
    Have you gone through all of these steps

    https://sonos.custhelp.com/app/answers/detail/a_id/2413/session/L2F2LzEvdGltZS8xNDI2NTM0MTg4L3NpZC81...
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Mar 16, 2015 7:31 PM UTC
    then these instructions after sharing confirmed

    https://sonos.custhelp.com/app/answers/detail/a_id/2414/~/manually-sharing-music-on-os-x
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    User177777Author
    Contributor I
    Mar 16, 2015 8:02 PM UTC
    That has sorted it, thanks very much
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    Chris
    Chris
    Lead Maestro
    Mar 16, 2015 8:03 PM UTC
    Great news!
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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