Skip to main content
Sonos_used_to_rock
Contributor I
November 9, 2020

Sonos Tunin Adverts (ads)

  • November 9, 2020
  • 17 replies
  • 1985 views

I have been struggling with Sonos for a while now.

  1. First they stop supporting some of my old gear. Ok, we’ve moved on.
  2. Then Tunin stops  relaying foreign radio stations. That is pretty bad, I hear sonos say “It’s not our fault”; well sonos, my contract is with you, not tunein
  3. Then came sonos radio, it doesn’t give me anything I didn’t have before - I was hoping it would fix above, but no, it doesn’t :(
  4. Alight, so I add my radio stations manually. and there is the cherry on the cake:
  • I have to spend time finding the URL(s), putting them into Sonos - This is irritating: my cousin call me from France last week: “in 5 minutes, list to “France Info” - “No can do (not on sonos anyway), it’ll take me more that 5 minutes to find that url”
  • When you manually add a station, it goes into “Tunin stations” - no idea why, this is beyond me, but I can just about live with this and add them to my sonos - An extra stop, ok.
  • And then, I get adverts. what would appear to be Tunein adverts, on manually added stations that are ad free, also the tunin jingle: the “boom” chord!!!

Now, I have been a customer for over 10 years, spent 1,000’s on sonos products, have loved it pretty much all the way, but what has gone wrong at Sonos lately? Have they lost control?
This is not even funny.
@Sonos, I think you ought to fix this. I am not a happy bunny.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    17 replies

    Show previous replies
    steveFTC
    March 25, 2021

    “Sometimes even playing constantly and never going to the station”

    I contacted the station a couple weeks ago and they did not know what was going on. After putting in a support ticket with TuneIn, they noticed the issue also and had me contact the station again. They found an equipment problem and restarting it fixed it (and they are going to replace it). Just an FYI if anyone ever has this happen. 

      gelfer
      Lyricist II
      March 26, 2021

      “Sometimes even playing constantly and never going to the station”

      They found an equipment problem and restarting it fixed it (and they are going to replace it). Just an FYI if anyone ever has this happen. 

      → Which ‘they’ is this, the radiostation?? So these ads are a seperate feed from each radio station? That does not agree with me hearing dutch & french language ads when listening to a german radio station. Also the ads were always for some local (although international) grocery store & DIY store.

      p23brown
      Lyricist II
      April 6, 2021

      WHAT MAKES ME WONDER IF “MY SONOS” IS THE CULPRIT: If I request the station via Alexa on one of my Sonos1’s, the stations show up as being from TuneIn, but the intro ads do not play.

      So, how can I eliminate ads on TuneIn radio stations from My Sonos?

      I brought this up with Sonos support and they opened a ticket. After nudging them, I received a response from a support rep. It was not very satisfying. He advised me to “make sure that the account used for TuneIn on Sonos it's the same as the one used on Alexa,” which is not clear to me. He stated that Sonos had no control over radio station ads. He pointed out that I could edit stations in My Sonos. I did not feel that my report was understood or directly addressed.

      As an experiment, though, I took a cue from his last point and deleted all the stations in My Sonos, then re-searched for them and added them back to My Sonos. It’s been a week now, and the ads from TuneIn have disappeared. Knd of clumsy, but maybe it’s a solution. If the ads return in future, I’ll try deleting/reinstalling only the “infected” stations on My Sonos.

      Keithmac
      Virtuoso
      April 6, 2021

      I must have had 7+ minutes of adverts trying to listen to a show on CENTREFORCE 883 via Tunein last week.

      Just about to turn it off and the show came on, very odd!. 

      job.jobsen
      Lyricist I
      May 2, 2021

      You won’t be a happy bunny either, if your favorite station dies tomorrow. Do you think running a radio station does not cost money? That is what the ads are for, covering the costs.

      It is even with state funded radio stations for which I pay already through tax

      106rallye
      106rallye
      May 2, 2021

      From what I read on this forum the ads pay for TuneIn, that adds a service so you can hear so many stations. The funding of these stations is a different matter.

      ratty
      ratty
      May 2, 2021

      To skip TuneIn ads, find out the URL of the station in question and add it to TuneIn/My Radio Stations.

        Terms & ConditionsAccessibility statement