Sonos system losing connection to controllers.

Same here guys...
I have a lot of sonos equipment working flawless for years and since a few months its constantly loosing connection.
My controller says the sonos system was not found, from my iphone controller as well as a controller on my laptop. Alle sonos equipment is physically wired into the same network as my laptop which is also wired.

So it's not a network problem, I believe this all started a few software updates ago.

Very annoying!! And I am very disappointed.

I constantly have to reset the whole system and add one by one all the devices to the controller. It than works for a fews days, maybe a week or so, and the same problem starts again.

Eddy Marinus,

Please describe your SONOS system and your network for us.

I, too, have issues with cutting out. Only occasionally do I have to reset all four sonos devices in my house. But this morning, for instance, my sonos radio has cut out about ten times in three hours. It just drops and I have to click "play" to get it going. I have only one wifi network. One sonos device is connected by ethernet. The other three by wifi.

I, too, have issues with cutting out. Only occasionally do I have to reset all four sonos devices in my house. But this morning, for instance, my sonos radio has cut out about ten times in three hours. It just drops and I have to click "play" to get it going. I have only one wifi network. One sonos device is connected by ethernet. The other three by wifi.

Hi Sally, have you tried multiple stations? Can you confirm it's not only BBC stations? If in your favorites, try removing it/them from there then search for the station(s) again to see if they work better that way. If it's still problematic kindly send a diagnostic and reply here with your confirmation number, thanks.

It's all NPR. I switch between the two. This morning, starting at 5 am and now almost an hour later, I've had to restart the radio 8 times. I'm on my computer, so I just switch windows. But it's a pain, because often I have to listen to the opening ad and often I hear repeated bits. Really not happy.

I went to Service Settings>Advanced. I see 3 tabs: General, Music Servers, Improve Sonos. No submit diagnostics. Don't see it in the left column list either.

I pulled down Sonos menu and clicked Services, which took me to Service Preferences and saw nothing having to do with Sonos.

No sign of Diagnostics. Could my problem have anything to do with the SonosNet Channel. I have a choice of 1, 6, 11. It is set automatically to 6.

I deleted the two NPR stations and re-added them to my favorites. For a while, it worked perfectly. Now it's cutting out again.

I went to Service Settings>Advanced. I see 3 tabs: General, Music Servers, Improve Sonos. No submit diagnostics. Don't see it in the left column list either.

I pulled down Sonos menu and clicked Services, which took me to Service Preferences and saw nothing having to do with Sonos.

No sign of Diagnostics. Could my problem have anything to do with the SonosNet Channel. I have a choice of 1, 6, 11. It is set automatically to 6.

You can try changing wireless channel in Sonos, preferably not the same channel as your router. So if your router is on 1 try setting Sonos to 6 or 11 (these three channels are less prone to wireless interference).

If the problem persists, restart your router and all Sonos products by unplugging the power cables for 10 seconds then try sending a diagnostic (as per instructions in my previous post), finally reply in this thread with the confirmation number.

Well, I switched the channel to 11. I'm not going to reset all the devices, becuase I did that a couple of months ago and it was a huge pain. I have to get ladder to reach one of them. I thought that the problem might be only on those days when I have the radio on, but I've had the radio on for less than an hour and the music has cut out three times. And I'm not listening to the same station I complained about to begin with. If I get really frustrated, I'll reset everything. Experience tells me, however, that it will be fine for a little while and then start again.

Sally -

My state's NPR station is unreliable. it predictably fails every weekday afternoon around 4:30, plus at other. less predictable times. I believe it is related to poor infrastructure and the amateur station personnel (college kids and less-than-professional staff). Perhaps your "local" station is as poorly managed as mine. WNYC and WBUR station always seem solid - doubtless other well-funded NPR affiliates are also reliable. This is an issue of pig-headed under-funding, I think.