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Carniecfc
Contributor I
Jan 12, 2018 7:21 AM UTC
Question

Sonos started playing music at 1am!

Dance music started playing from Sonos last night when we were in bed, at full volume. Checked Alexa commands and it doesn't seem to be Alexa!

What can I do to prevent Sonos waking the family again!!
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    19 replies

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    jgatie
    jgatie
    Jan 17, 2018 1:25 PM UTC
    Do you have a cat?
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    CarniecfcAuthor
    Contributor I
    Jan 17, 2018 3:41 PM UTC
    Yes. But he was asleep in the other room!
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    jgatie
    jgatie
    Jan 17, 2018 3:45 PM UTC
    Well, next time it happens, submit a diagnostic and post the reference number here. Sonos can tell you what caused the play command to execute.
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    BCM
    BCM
    Jan 17, 2018 3:46 PM UTC
    Where was HIS phone? 😃
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    Chris
    Chris
    Lead Maestro
    Jan 17, 2018 3:48 PM UTC
    jgatie is right though - there have been a large number of people that have complained about Sonos starting on their own and found it was their cat. I don't know what it is that draws them to Sonos units!
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    BCM
    BCM
    Jan 17, 2018 3:52 PM UTC
    My guess is the warmth of the top of the unit.
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    Chris
    Chris
    Lead Maestro
    Jan 17, 2018 3:54 PM UTC
    Or they put their grubby paws on everything

    (yea I obviously don't have a cat)
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    AndH81
    AndH81
    Avid Contributor III
    Jan 17, 2018 3:54 PM UTC
    Do you have a pet cat that could have hopped up on to something that controls the app and accidentally triggered it? Keyboard on a computer or something?
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    Through dangers untold and hardships unnumbered I have fought my way here to the castle beyond the Goblin City.
    MikeV
    MikeV
    Jan 17, 2018 4:17 PM UTC
    Even just the buttons on top of a speaker can be triggered by a pet... and there's a white light there too to draw them towards it... then the music comes blasting through and they disappear from the scene of the crime! 🙂
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