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katie straka
Contributor I
Feb 28, 2014 11:34 PM UTC

Sonos skips!!

My Sonos system sometimes plays all the songs on an individual playlist without a hitch but there are times when it starts a song and never finishes it before going onto the next then the next song will play through fine and the it starts short cutting songs again. It's very annoying ! What is up with that?
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      Remsey Cevat
      Trending Lyricist I
      Jun 15, 2015 7:00 PM UTC
      Hello Katie,

      What is the source of the music that you tend to have trouble with? Are those playlists from your computer, a music service, or your mobile phone?

      You might have some wireless interference or communication trouble on the network causing this. The next time you're have trouble with playback, can you please submit a diagnostic and reply back with your confirmation number?

      Thanks.


      Hello Ryan, Thanks so much for your reply. I solved my problem. My system has a router and a range extender. The network SSID is the same on both devices. The range extender was put on wireless N protocol while on the router it was set to b+g+n. It seemed my sonos was connected to the range extender but in reality it was connected to my router which is too far away. That made the Sonos skip music. The reason why chromecast and apple tv worked fine is because they do work with wireless N. After changing my range extender settings to b+g+n as well, my Sonos works fine. Range extenders are becoming very common because people suffer from interference on the 2,4 Ghz band. But the range extender settings are also very important for Sonos devices. Thanks for your help!
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        jcbcldwll
        Lyricist I
        Apr 22, 2017 11:10 PM UTC
        Same trouble. Two different sources get the same issue where the songs skip, pause and start midway through a different song.

        7326236 Diagnostic confirmation
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        Tyler M
        Tyler M
        Retired Sonos Staff
        May 3, 2017 8:12 PM UTC
        Hello jcbcldwll,

        Thank you for the diagnostic. There are only errors showing a loss in connectivity when playing songs stored on your mobile phone. Since this is occurring with multiple sources of audio you may want to give the steps in our Audio playback stops or skips FAQ a try and let us know how that goes.
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