Sonos S2 Windows app not Launching

Hi @TFSD.

Welcome to the Sonos community and thanks for reaching out to us. I understand that you’re frustrated because it still does not work. Let me recommend some steps and please follow accordingly.

1. Uninstall third-party antivirus and firewall. (such as Norton, Mcafee, Outpost, etc)
2. Please make sure to check if you are using VPN and turn it off as well.
3. If you are also using VLAN, please turn it off or connect the computer to the same router your Sonos is connected to via ethernet cable.
4. Un-install the Sonos App using the add or remove programs. (Windows OS)
5. Restart the computer.
6. Install the Sonos S2 app through our website (no VLAN, no antivirus, no firewall, no VPN) 
7. Check if you can ping the router and atleast 1 Sonos device prior to opening the newly installed Sonos S2 app. (check the router GUI for their corresponding IP addresses)
8. If the ping is successful, open the Sonos S2 app and follow the prompts
9. If the ping is unsuccessful, either they are not on the same network or the Sonos system is offline.
10. We may want to double-check and make sure there are no managed switches or third-party hardware network security. If there are/is, we may want to make sure to by-pass.
11. Once the Sonos S2 app is connected, test to make sure everything works.
12. Once confirmed, install Antivirus and firewall (while the Sonos S2 app is running).

I hope this helps.

Please let me know how everything goes. We’re always here to help.

Thanks, 

Try my Windows app instead. (See profile).

I tried those steps to the letter. After step 8 (successful pings of the router and a Sonos device), I tried to open the S2 app and got the splash screen for a few seconds and then … nothing. S1 worked fine, so it has to be something in your software.

Hi @TFSD.

Thanks for the detailed and immediate response. 

YOu have 2 options/recommendations to try. @controlav’s recommendation or you can try contacting our technical support team for more in-depth troubleshooting steps.

Please let us know how it goes. We’d love to hear and know what the technical support team’s solution would be or @controlav’s recommendation would be. We are always here to help out.

Thanks,

Wow, I am having the same issue. I have been using sonos OK from roon and an android phone, and thought I would start using the windows 10 app as well…

But the windows 10 app starts and hangs.

Based on the responses from sonos (long troubleshooting lists), and the failure of those steps to resolve, it is clear that the sonos windows app is essentially unsupportable in the field.

That can happen. It is unfortunate.

I will no longer purchase or recommend sonos.

It was a nice run while it lasted! (Two months, to be exact.)

I am experiencing the same issues as the other persons.

Sonos 1 app worked fine on Windows 10.
Sonos 2 apps does not.

None of the proposed steps re uninstall etc. resolve the issue.

Has Sonos Dev/Product Management acknowledged that there is a problem along with an ETA of a fix?

Installer version SonosDesktopController1222.exe

Setup process requests adding Sonos to Windows firewall etc. which was granted.
 

Sonos 2 app / service will not start on Windows 10

 

Application: Sonos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArithmeticException

Exception Info: System.OverflowException
   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   at System.Windows.Media.Imaging.BitmapImage.EndInit()
   at Sonos.Controller.Desktop.SCLib.ViewModel.Artwork.ArtworkDataEventSink.GenerateEventArgs(SCIArtworkData sender)
   at Sonos.Controller.Desktop.SCLib.EventWrapper`2.OnEvent(TSender sender)
   at Sonos.Controller.Desktop.SCLib.EventSink`1.dispatchEvent(SCIObj pSender, String sEventID)
   at Sonos.SCLib.Interop.SCIEventSinkSwigBase.SwigDirectordispatchEvent(IntPtr pSender, String sEventID)
   at Sonos.SCLib.Interop.sclibPINVOKE.SCILibrary_SCLibUIThreadCallback(HandleRef jarg1)
   at Sonos.SCLib.Interop.SCILibrary.SCLibUIThreadCallback()
   at Sonos.Controller.Desktop.SCLib.LibraryManager.<CallUIThread>b__42_0()
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Exception Info: Sonos.Controller.Desktop.Utilities.BugsenseWrappedException
   at Sonos.Controller.Desktop.App.worker_RunWorkerCompleted(Exception ex)

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at Sonos.Controller.Desktop.Startup.Glue.WpfLauncher.DoLaunch(String[] args)
   at System.AppDomain.RunInitializer(AppDomainSetup setup)
   at System.AppDomain.Setup(Object arg)
   at System.AppDomain.nCreateDomain(System.String, System.AppDomainSetup, System.Security.Policy.Evidence, System.Security.Policy.Evidence, IntPtr)
   at System.AppDomain.InternalCreateDomain(System.String, System.Security.Policy.Evidence, System.AppDomainSetup)
   at System.AppDomain.CreateDomain(System.String, System.Security.Policy.Evidence, System.AppDomainSetup)
   at Sonos.Controller.Desktop.Startup.Glue.WpfLauncher.DoAppDomainSetup(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)
 

This is the “usual” crash for a few S2 users. For reasons unknown the bitmap decoder (in .NET) is unhappy with the bitmap it is passed. The bitmap is some album art, though it is not possible to determine which art (whether built-in, eg the TV icon, or external, eg from Spotify).

This crash does not appear to be a bug in .NET itself as I originally wondered: the bitmap itself is “bad”, though unclear why.

I have never reproed this myself, and Sonos don’t seem to care. If they did, they could at least add a try/catch in the ArtworkDataEventSink.GenerateEventArgs function.

My recommendation remains as ever: try my Windows app (see profile).

The Application Error event in the event viewer for this has the app (to complement the details screenshot above) failing with:

Faulting application name: Sonos.exe, version: 6.0.0.34230, time stamp: 0x453d4bd8
Faulting module name: sclib-csharp.DLL, version: 0.0.0.0, time stamp: 0x5fbab0ea
Exception code: 0xc0000005
Fault offset: 0x0016e5ce
Faulting process id: 0x153c
Faulting application start time: 0x01d6dc26f846e336
Faulting application path: C:\Program Files (x86)\SonosV2\Sonos.exe
Faulting module path: C:\Program Files (x86)\SonosV2\sclib-csharp.DLL
Report Id: a0fdf0b1-38b2-4235-a2ad-ca487b53f1f1
Faulting package full name: 
Faulting package-relative application ID: 

This is after a fresh system start and trying to open the sonos s2 orange app on Windows 10 ver 2004

There was also a SonosLibraryService error at boot time:

Service cannot be started. The handle is invalid

Bear in mind it blue screened during my previous session when I updated from S1 to S2; Though it did work several times during that, opening it once blanked my screen and then the machine restarted. It cannot open normally since. Uninstalling and reinstalling isn’t working great either.

The event before blue screening appears not to have been recorded; An hour prior to that was also a failure to open the app, which also blanked my screen to black for a while, then it returned with the app closed, and reported the same above Application Error, but it was additionally preceded by a .NET Runtime error:

Application: Sonos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
   at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
   at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Exception Info: Sonos.Controller.Desktop.Utilities.BugsenseWrappedException
   at Sonos.Controller.Desktop.App.worker_RunWorkerCompleted(Exception ex)

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at Sonos.Controller.Desktop.Startup.Glue.WpfLauncher.DoLaunch(String[] args)
   at System.AppDomain.RunInitializer(AppDomainSetup setup)
   at System.AppDomain.Setup(Object arg)
   at System.AppDomain.nCreateDomain(System.String, System.AppDomainSetup, System.Security.Policy.Evidence, System.Security.Policy.Evidence, IntPtr)
   at System.AppDomain.InternalCreateDomain(System.String, System.Security.Policy.Evidence, System.AppDomainSetup)
   at System.AppDomain.CreateDomain(System.String, System.Security.Policy.Evidence, System.AppDomainSetup)
   at Sonos.Controller.Desktop.Startup.Glue.WpfLauncher.DoAppDomainSetup(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)

So. I know you’re probably in some kind of holiday code freeze, but it looks like this started in fall 2020.

@Daniel Lamblin I think you have bigger problems than the Sonos app. The fact that your PC blue-screened, and that the service failed to start, are indicates greater system stability problems than the known-but-ignored bitmap crash on start of the Sonos app.