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benjamindm
Contributor II
July 16, 2020
Answered

Sonos S2 system not working well

  • July 16, 2020
  • 63 replies
  • 11965 views

I upgraded my Sonos system to S2 a few weeks ago.  I have one Sonos Beam and two Sonos Play:1 speakers.  A complicating factor is that I also switched to a new router a couple of weeks prior to the update, but the system seemed to be working well prior to the software upgrade to S2.

 

Since the upgrade to S2, the connectivity to my speakers over the Sonos Mac OS X app has been very shoddy.  On many occcasions, one or more speakers will not appear on the menu.  Sometimes I will see the speaker on the menu, but when I attempt to play music I have difficulty getting a song to start.  There are some occasions when the system seems to work, but it seems sporadic. Additionally, my ability to use my Sonos speakers directly from the Spotify application has essentially ceased.

 

Please help!

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    Best answer by benjamindm

    Thank you to the Sonos staff who assisted in my initial inquiry.  I actually switched ISP’s and when I did so, I uncovered a few problems with my router settings.  The problems were fixed by adjusting the QoS settings (ideally, turn it off entirely), disabling device priorities, and disabling HomeCare features.  My Sonos connectivity is now much improved.

    63 replies

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    Winrya
    Lyricist I
    December 24, 2020

    Like many others here my Sonos system has been ruined since the launch of the s2 app. Basically for me when I load the app it takes 10-15 secs for the app to respond on my iPhone so I can’t change volume etc. I’ve since sold both my play 1’s and both play 3’s and as much as I have loved the play 5 as a lounge speaker I think it’s time to get rid. Such a shame as I was so invested in the setup but can no longer recommend 

      FelipeBWCT
      Lyricist I
      January 10, 2021

      Hi @benjamindm.

      Thanks for reaching out and welcome to the community!

      Sorry to hear about it, let me help you on figuring this out.

       

      There are many potential causes when the speakers are dropping out of the system (Wireless interference, Gateway issue, Source issue, service issue, etc ).

      This can cause audio interruptions during playback and with the Sonos performance as well.

       

      If you’re having trouble using direct control, and your Sonos is not showing as the target device, I suggest trying the following steps:

       

      Step 1 - Update both apps

      • Update the music service (Spotify) app and the Sonos app. Only the latest app versions work with Sonos
      • Please confirm that no updates are available and bot app are using the latest software version.

      Step 2 - Ensure that Cloud Connections are active

      • In order for Sonos speakers to be discovered, they need to have established network connections.

      Step 3 - Confirm the Sonos app displays all rooms

      • If the Sonos App can't see the Rooms, the Direct Control App won't work.

      Step 4 - Please confirm that the device is on the same network as Sonos

      • It’s not uncommon for a mobile device to be streaming off of the cellular network.
      • Connect the device to the correct WiFi and test Direct Control.   

       

      If the issue persists, kindly please submit a diagnostic report through the Mac’s Sonos app, and reply with the confirmation number.

      I'd be glad to review your system further and it will also help in identifying what's causing the issue.

       

      Let me know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

      This is such a BS response. So many people are having major problems with S2 who had no problems with the old Sonos app.

      Stop wasting people’s time telling them it is a problem at their end when quite obviously S2 is absolutely riddled with bugs. A big steaming pile of 💩 

      Thanks for saying this!  You can tell the pattern of “resolution” that Sonos is using. My solution is now when I see people at Best Buy looking at Sonos, I tell them NO! I printed out one of these community messages and taped it on Sonos display. It lasted half a day before it was removed. I want the quarantine to be over just so more people will see it!  Bottom line; we don’t need a community forum, we need Sonos to do their job. Nevertheless, whatever at this point ain’t enuf.  I’m done. 

        H12543
        Contributor I
        March 20, 2021

        i am another user to the list that cannot listen to music anymore after upgrading to S2 → my whole system of 4 devices is stuck in limbo → cannot upgrade and therefore have limited functionality thus cannot add remove items. have factory reset my PORT and therefore cannot use it now at all since have limited functionality until i upgrade. 2 sessions of 1 hours each with support didn’t help to any solution other then mentioning that my PORT has actually the latest version of the software. However although no other devices are connected it still wants to do an upgrade to whatever version is needed?!

        10 year of sonos just works and listing to music → has changed to no music available and calling sonos support with no anwers

        this (s2) is indeed a nightmare 

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