Sonos S2 system not working well

Hi @benjamindm.

Thanks for your response and for your effort in getting the diagnostic.

Upon checking the diagnostic report, symptoms indicative of interference have been detected on the Sonos components.

I see that the Mac controller is connected on the 5Ghz Wifi network, can you try to connect it to 2.4Ghz where Sonos system was set.

Also, the wireless channel of Sonos looks congested, I suggest the following steps:

• Change the router/AP's wireless channel to a different channel (1,6 and 11 are non-overlapping channels).

• If the router/AP uses automatic channel assignment,  turn off the auto channel and try to manually set it.
• Wait 3 minutes and get a new diagnostic.
• Test it and please observe if the issue will persist.

Let me know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

Does this mean that I have to be on the 2.4GHz (slower) network to use Sonos?

All Sonos devices, save the Move, connect to a 2.4Ghz (further, better wall penetration) network. 

Right, but does my laptop have to also be on the 2.4Ghz network?

Depends on your router, actually. Some seem to block signals across the two bands, but most don’t. You could easily just test, and maybe read the router’s manual to see there’s a setting for that. 

Add me to the group with lag and dropouts since moving to the new App. Please fix this!! I already have all my sonos using reserved IP’s.

Every time there is an app update, a vanishingly small, miniscule proportion of the Sonos user base comes on the forum and says 'the update is full of bugs'. It never is. S2 is working fine for me and the many other friends and family who have Sonos systems. 

If it was inherently full of bugs then we would all be having problems. We aren't . QED.

are you out of your mind with that response? I’ve been a network admin for 25 years, I know it’s not my network. We’re all having the exact same issues after upgrading. How dare you come and piss all over our issues just because yours works fine. You're the worst kinda internet troll. Piss off, there is a problem with the app update %100. going from S1 to S2. I’m listening to constant dropouts and the app itself slow down and locks up.

Thanks @Annazel S 

Diagnostic: 1138041335

@benjamindm - It won’t matter whether your PC/MAC controller is connected to 2.4/5Ghz or wired.

The issue I’m seeing with S2 isn’t in the controls but it’s the communications between the speakers. 

You can try using a S2 client on your phone when the speakers drop off on your Mac Client, chances are it won’t be on there either.

In my long experience on this forum providing helpful advice (not trolling) I have learned that someone being in netwrk admin makes it less likely, not more likely, that they will be correct about the nature of the problem.  I am not p***ing on your problems either - just pointing out that ff you don’t tackle whatever is causing the problems you are experiencing, but just call on Sonos to ‘fix’ it, you are never gong to find a solution.

And for a start, the app is just a remote control, so what you are doing if you blame the app update is the equivalent of blaming your TV remote because there is a problem with your  TV.