Sonos S1 controller isn't compatible with your system

Forum|Forum|2 years ago
November 22, 2023
2 replies
417 views

I have my old Sonos products on the S1 app and my new products on the S2 app. The S1 app is now giving me the above error message and asking me to upgrade to the S2 app. When I click on ‘About my system’ the S1 app only shows the products linked to the S2 app and doesn’t recognise the old Sonos products

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Best answer by jgatie

Turn off all your S2 products. Reset your S1 app. Restart the S1 app and choose to connect to an existing system. After connecting, power up the S2 units.

jgatieAnswer

Turn off all your S2 products. Reset your S1 app. Restart the S1 app and choose to connect to an existing system. After connecting, power up the S2 units.

S

SharkyHAuthor

Contributor I

Thanks jgatie. I followed your instructions but got an error message saying “Your Sonos product was not found.” I think it was a wifi problem, so moved my Sonos Boost and did the reset above, which then worked.

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