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Contributor I
August 21, 2020

Sonos S1 app offering S2

  • August 21, 2020
  • 25 replies
  • 1043 views

The new update of the Sonos S1 app keeps nagging me to upgrade to S2 which I can’t do as it breaks my investiment into the Sonos infrastructure Play 5 Gen 1 etc.

 

Can I turn this off? It’s constant nagging irritates the hell out of me and is starting to put me off using my Sonos products. Certainly will stop me buying more…..

 

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25 replies

Trending Lyricist I
February 22, 2021

The nag message to update has gotten bigger and can’t be dismissed on iOS. Not cool. S2 offers me nothing new, just headaches to get everyone in the household updated. 

I guess “annoy your customers until they update” is the new philosophy. Time to check out 3rd party apps...

February 23, 2021

Great post. And even more than the S1 and S2 forced upgrade cycle, is the number one reason for me to leave Sonos where i have been since the earliest days. Nearly everytime i open the app, i want to throw the device across the room so disgusted i am with the unceasing intrusiveness of what was once simple  and easy.  It is so offensive to be reminded, to have space at the top of the app taken over until i comply and to force me to do what i do not want to do with products i own. As a result i have begun the process of disentagment-replacing Sonos speakers with 3rd party app based receivers and passive speakers, whole house app based amps and other wireless technology. For example i ripped out 4 AMP devices and replaced them with a whole house amplifier. Never again will i be the victim of a monoply vendor in my homes.

When this cycle is completed, the only Sonos products that will remain on my networks are Connect and Port while new solutions roll into the market at which point i will be Sonos free.

I simply fail to understand why Sonos continually works so hard to turn off its most loyal consumers. Do they not  engage with customers or is it they simply dont care? Soon however this wont be my concern. Sad when a company with great technology and loyal constomers loses its way.

 

 

Chromatic Producer I
February 28, 2021

The latest update to the Sonos s1 android software now includes a permanent nag at the top of the screen telling me it's time to update. Can't be dismissed.

Honestly I can't believe Sonos as a company can go any lower. I can't update because you no longer support recently purchased hardware. 


Well the only “update” I’m ever going to make one day is to change to another system altogether.

 

Chromatic Producer I
February 28, 2021

Honestly I can't believe Sonos as a company can go any lower. I can't update because you no longer support recently purchased hardware. 

Not sure what you are referring to with that comment. All Sonos produces except the Dock, CR100, CR200 are still supported, which is maybe 8 years of products. Better than pretty much any other consumer electronics company.

If you are referring to S1/S2 then at least five years worth of hardware is supported on S2.


Not comppletely true since updating to S2 will render more than those you listed unusuable. They could at least examine the current system and only nag people who can actually update to S2 without ruining compability.

Sonos is so lame.

Airgetlam
February 28, 2021

I think you’re misinterpreting controlav’s response. Beyond the devices he listed, all Sonos devices are supported by either S1 or S2, and for the foreseeable future, will continue to be. 
 

He made no distinction between S1 and S2. To my knowledge, the only devices that require S1 are the first generation of PLAY:5, the first generation of the CONNECT and CONNECT:AMP, and the BRIDGE. But they all continue to work under S1 exactly as they have. 
 

 

Bruce
Trending Lyricist I
March 10, 2021

@Annazel S is there anything new on removing this upgrade notification from S1?

Ken_Griffiths
March 10, 2021

@Annazel S is there anything new on removing this upgrade notification from S1?

The only thing I’ve noticed (on the iOS iPad controller, at least) is if the S1 system has any S1 only products, perhaps amongst S2 compatible products ...and you select the pop-up notification, you get this screen. (see attached), where there is an option to delay and select ‘Not Now’ and all goes away, for a while, at least.

Presumably if all devices were S2 compatible products only, I would not expect to see the ‘Not Now’ option, as presumably it would be sensible to upgrade the entire system to S2, but I’m not in a position to test that, to confirm it is the case.

Virtuoso
March 11, 2021

If you have full S2 compliant system it will not go away.

I've bought some S1 kit to get rid of it.

Should only have to refuse the update once regardless of what products you have imho.

Everyone is aware of S2, should be customers choice without the incessant nagging from Sonos.

Trending Lyricist I
March 11, 2021

 If you have a household that only has players that are S2 capable, then the banner will persist until you choose to upgrade. 

That is just a terrible attitude towards one’s customers, IMO.

 

Lyricist III
March 18, 2021

I have 10 sonos units.  Only 1 is S2 compatible.  But, in my S1 App I get constant messages to upgrade to S2.  Can’t make them go away.  Really?  This is ridiculous.