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Avid Contributor I
Feb 27, 2021 10:46 PM UTC

Sonos Radio HD problem

I click on “start my free trial” and it takes me to home page where it shows orders, profile, system...not sure how to get to Radio HD on app

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7 replies

Lead Maestro
Feb 28, 2021 1:55 AM UTC

Tap on the music note icon on the bottom of the screen in the app and Sonos Radio should be one of your music service options.

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"Receive with simplicity everything that happens to you." - Rashi
brttltAuthor
Avid Contributor I
Feb 28, 2021 5:59 AM UTC

Can you screen shot it. I don’t see a “music note” on the app

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brttltAuthor
Avid Contributor I
Feb 28, 2021 6:01 AM UTC

I see what you are saying, but it’s the same “Sonos Radio” I’ve always had...how do I know it’s HD

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Lead Maestro
Feb 28, 2021 6:06 AM UTC

Can you skip and replay songs on Sonos radio stations? If you can, you have Sonos Radio HD.

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"Receive with simplicity everything that happens to you." - Rashi
Avid Contributor I
Feb 28, 2021 6:33 PM UTC

I have got exactly the same problem trying to activate the HD service. On my Sonos account on the web I clicked on “Try it now” but brings me back to the same page mentioned by Brttlt. Maybe the HD service is not available outside of the US ? On the Sonos app on iPhone instead I do not even know where to go for activation. Please help, thanks.

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brttltAuthor
Avid Contributor I
Mar 6, 2021 12:27 AM UTC

It say to “reboot”. How do I reboot?

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Airgetlam
Mar 6, 2021 1:05 AM UTC

Depends on what you need to reboot, but generally speaking, you unplug a device from power for a couple of minutes, then plug it back in.

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Bruce