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janlappa
Trending Lyricist I
April 12, 2017

Sonos needs to be reset - CONSTANTLY

  • April 12, 2017
  • 2 replies
  • 1689 views
I've owned Sonos for several years and it has been a constant pain. Compatability with Audible was a joke, compatability with Spotify was and still is a joke. The newest thing is that Sonos loses connection to players every day, and I have to go through the setup over and over again, for some reason it takes forever to find a player the older gen player - (indicative of Sonos attitude toward its customers.) While the sound on the system is great, everything else fails completely.
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      2 replies

      Stuart_W
      Stuart_W
      World-Class Superstar
      April 12, 2017
      You have network and/or interference issues. Constantly setting up the system is not going to resolve your problems as you probably, by now, realise.

      Give Sonos a call and let them help you resolve the issues.
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      CapnLes
      CapnLes
      Virtuoso
      April 12, 2017
      Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. Rebooting the router may correct this temporarily, but it actually exacerbates the problem because as soon as another IP lease expires, it starts handing out duplicates again. To cure this, do the following:

      Reboot/power cycle your devices in the following order:

      Modem
      Router
      Switches or hubs
      Wired Sonos units
      Wireless Sonos units
      Computers/printers
      Wireless devices - phones/tablets etc.

      Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

      Also,

      Make sure if you have a hard wired Sonos product to your router that Sonos and your router or on different channels

      SonosNet


      And that product is at least a few feet away from the router. Keep any other wireless devices as far away as you can.
      My Sonos system is rock solid 100% of the time and your system should be too!
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