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Chopdog
Renowned Enthusiast I
Oct 4, 2017 6:24 PM UTC

Sonos iOS update is shockingly bad - first impressions

The whole My Sonos feature is confusing. The playlists are confusing, and huge graphics which means hardly any playlists can be shown. Was SO hoping the Mac app would get an update, but no such luck. Wait for more reviews before upgrading..... or am I missing something?
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136 replies

Enthusiast I
Oct 5, 2017 6:17 PM UTC
It’s aweful , can we have the old version back.
My misses will never work this out if I struggle with it.
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Enthusiast II
Oct 5, 2017 6:59 PM UTC
I’ve posted this elsewhere but will post it here as well because I’m so annoyed. Every time I start the app up it causes my NAS drive to spin up. It’s looking for the artwork for my library playlists every bloody time. I really want the old version back.
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Contributor I
Oct 5, 2017 7:46 PM UTC
Yes, very terrible update. Need option to rollback or customize.
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Contributor I
Oct 5, 2017 7:47 PM UTC
only updated on one mobile device and WILL NOT DO SO ON OTHERS
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polarbearmusic
Trending Lyricist I
Oct 5, 2017 9:04 PM UTC
The new update is extremely frustrating. The interface is not intuitive and it takes 2-3 more clicks to perform the same functions. Please return to the previous UI until you have resolved these issues.
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Lyricist I
Oct 6, 2017 1:14 AM UTC
Please give us the old app back - this is not intuitive. Way too many clicks to do anything.

What is up with My Sonos and favorites...alphabetical order only, and only listing the first 8? And if I want to get to anything in my favorites beyond item 8, I have to hit “see all” EVERY...SINGLE...TIME?

I bet a UI study would find the top click is “See All” in this app, really?
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Lyricist I
Oct 6, 2017 2:13 AM UTC
I am so pissed off! I can't even figure out how to play more than one zone at a time. Actually, i dont think you can. no way to have more than one group at a time. so we lost a key benefit to investing in SONOS because the APP team needed to do something fresh... WTF? opposite of intuitive!!! How do you release something so shitty... you need a beta test group of customers. they would have begged you to shit can this disaster. my 10 year old looked at me and said, "what where they thinking." Goof balls! I am now seriously considering going all Apple.. and I have $1,500 worth of this product. Morons! And I am filtering my thoughts...
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Enthusiast II
Oct 6, 2017 5:24 AM UTC
I am so pissed off! I can't even figure out how to play more than one zone at a time. Actually, i dont think you can. no way to have more than one group at a time. so we lost a key benefit to investing in SONOS because the APP team needed to do something fresh... WTF? opposite of intuitive!!! How do you release something so shitty... you need a beta test group of customers. they would have begged you to shit can this disaster. my 10 year old looked at me and said, "what where they thinking." Goof balls! I am now seriously considering going all Apple.. and I have $1,500 worth of this product. Morons! And I am filtering my thoughts...

Totally agree. I went to bed last night thinking that I have probably had enough of this and wondering how much I could sell my Sonos gear for.
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Prodigy II
Oct 7, 2017 1:25 PM UTC

What is up with My Sonos and favorites...alphabetical order only, and only listing the first 8? And if I want to get to anything in my favorites beyond item 8, I have to hit “see all” EVERY...SINGLE...TIME?

I bet a UI study would find the top click is “See All” in this app, really?


I wonder:
1. What the stats are on whether people's favourites are predominantly made up of all playlists/artists/albums, or whether people generally have a few albums, a few playlists and a few artists in their favourites. Am I the only user with 30 artists in my favourites list? Could this be the first stage in Sonos increasing the favourites limit via categories?
2. Whether Sonos really understand that the use in the favourites option is "quick navigation to the things you like", not merely "listing the things you like".

However, the fact that artists are labelled "others" suggests the deadline-driven "f*** it, ship it" approach Sonos seem to have to software releases. Which would be OK if they were agile and constantly improving, but with their strict waterfall "releases once every three months" approach, they really should be prioritising quality and intuitive user experience.
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Trending Lyricist I
Oct 7, 2017 1:28 PM UTC
I can't get anything to play on my system since the update. It just keeps saying it can't connect. Apple Music, Pandora, etc all won't play
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